Application and Database Development

 Developed complex queries using Oracle and SQL, analyzed data for variances and nuances and provided explanations to generate the desired output Designed and delivered complex management reports using analyzed information and queries from variety of databases, with emphasis on data required for costing purposes Provided valuable activity, utilization and costing data to support decision making and external reporting requirements Created, updated or disabled clinical service log requirements, as per the workload analysts’ instructions Completed all data entry and auditing, generated data reports and monitored all data for accuracy Monitored and automated Late log memos, Exception Reports and Monthly Routine reporting processes

 Provided local and remote support for Edmonton Police Headquarters Led headquarter and branch wide installation and configuration of commercial and proprietary applications as per clients demands and requirements Trouble shot network connectivity, network printing and user access issues Answered technical questions regarding software products and their requirements within each department Created, updated and maintained inventory system to manage efficient hardware and software records Assisted co workers with installation, configuration and ongoing usability of desktop computers, peripheral equipment and software Worked with procurement staff to purchase hardware and software as need Removed Virus, Malware and Spyware from infected systems/servers

 Assembled and tested new systems and printers for deployment to all the Capital Health locations Utilized strong technical capabilities to prepare and image systems per each user’s needs Deployed the system/printer to the clients and removed the old systems Added the system to domain, and created printer queues and added them to the domains. Updated Inventory Information

 Provided support to Business and Consumer accounts, for Dell-branded desktop and portable systems for both XP and Vista operating systems Resolved hardware/software related issues to Dell clients located in the United States and Canada Provided support and assisted customers by providing step-by-step instructions on removing and replacing hardware over the phone Communicated with clients at the highest level to meet client needs and expectations Developed outstanding problem solving and troubleshooting skills Developed exceptional communication and interpersonal skills