Sameer Pujari Email & Phone Number

ITIL Support professional with 15 years of experience majorly in Information Technology, IT Service Management, Technical Support and Project ManagementExtensive exposure to Infor Baan ERP, Salesforce CRM and expertise in event resolution for customer service to improve user experience for clients, employees and administrationLed requirements elicitation, end-to-end service design and business processes for new product developments across Salesforce; resolved integration and interface issues between various applications with focus on optimization of application performance & scalabilityGained exposure to technical strategy, process, requirements, analysis, design, development, integration, test, deployment & production support; managed risk, disaster recovery & business continuityHands-on experience in business process re-engineering, stakeholder management, process excellence and team management across various IT systems and cutting-edge technologiesReviewed problem, change, incidents and provided RCA to senior leadership; ensured excellence in all phases, formulated IT strategy and selected Cloud Technologies for IT Infrastructure and VirtualizationSkilled in grasping big picture, conceptualizing process enhancement solutions, partnering closely with business leaders & stakeholdersMonitored the progress of current assignments including continuous interactions with the client, thereby resulting in improvement in business, project quality, efficiency and introduction of new services

Listed skills include Business Process, Business Analysis, Analyzes Business Processes, Determine The Future State Of A Specific Business Process, and 7 others.