Sameer Rajapkar Email & Phone Number

Mumbai Area, India

Responsible & ensuring all IT infrastructure, servers, network and securities are running to an efficient level.Evaluate & procurement of new hardware & software and preparation of proposals.Effectively planning & executing all IT related activities.Maintain Software licensing detail.Maintain Asset inventory, allocation & reallocation of assets.Timely Renewal of Software Subscription & AMC contracts.Recommending and implementing technological improvements.Manage Virtualization environment using VSphere ESXi 6.5 and Vcenter 6.5Windows server 2016 & 2012 R2 installation, deployment and troubleshooting.Manage GSuite (Google Workspace). Monitor Sophos Endpoint server & client, make sure all the clients are up-to-date with latest virus definitions.Manage Sonicwall NSA 3600 Firewall & Configuration of Routers.Taking backup of all the servers using Arcserve backup appliance. Also perform daily backup of file server & vault server using Robocopy (Microsoft tool) on NAS Storage.Delegating work to and supervise the activities of IT staff.

Mumbai, Maharashtra, India

Responsible for service sale & profitability of service delivery department.Managing of Facility Management Service(FMS) customers & annual maintenance contract (AMC)FMS & AMC billing and timely payment collection.Conduct review meetings with customer, discuss the problems faced & provide solution.Taking feedbacks from customers & preparation of reports.Handling of escalations & daily/weekly analysis of ticket & review of pending calls.Provide technical support (software & hardware) to server & desktop engineers.Installation & configuring of Win 2003 server, Win XP, Microsoft Office 2003.Maintain the asset inventory and allocation & reallocation of assets. Tracking inventory of parts issued to vendors for repairs.1 Service desk & 5 engineers reporting to me.

Mumbai Area, India

Renewal of Facility Management Service contract, billing and timely payment collection.Monitoring of service desk.Daily/weekly analysis of ticket & review of pending calls.Handling of escalations and review of engineers/team performance.Conduct review meetings with customer, discuss the problems faced & provide solution.Taking feedback from customer & preparation of reports.Sending daily / weekly reports to the customer & also to ASDM- CMS.Provide technical support to server & desktop engineers.Preparation of Management Information System (MIS) report.Take care of planning & procurement activity, i.e. preparation of the indent & following up with commercial dept. for procurement of the IT assets.Follow-up with vendor for resolution of hardware problemsMaintain the asset inventory, allocation & reallocation of assets. Entire inventory was maintained in SAP. Solve engineer’s problems related to their salaries, vouchers, holidays, etc.2 service desk & 18 engineers were reporting to me.

Mumbai, Maharashtra, India

Managing of Facility Management Service(FMS) customers & annual maintenance contract (AMC)Monitoring of service desk & daily/weekly analysis of ticket & review of pending calls.Handling of escalations and review of engineers/team performance.Taking feedback from the customers.Conduct meetings with clients, discuss the problems faced & provide solution.Facility management service & annual maintenance contract billing and timely payment collection.Renewal of Facility management service & annual maintenance contract.Sending daily / weekly reports to the regional manager.Sending spares consumption reports on monthly basis.Provide technical support to engineers & also solve engineer’s personal problems related to their salaries, holidays, etc.Tracking inventory of parts issued to vendors for repairs & asset tracking.2 service desk & 20 engineers were reporting to me.

Post Graduate Diploma (Pgd) In Information Technology, E-Commerce, Service Support

B.Com, Accounts, Economics, Exports & Taxation