Primary Role : Service Delivery• Responsible for end to end delivery of infrastructure & software services for all customers• Improvise efficiencies via multiple initiatives like Automation, waste elimination, Lean IT, productivity analysis, performance management• Enable special focus Business and Mission critical services• Leading initiative to implement IT Operations Analytics in multiple accounts• Ensure High Quality status updates on risks and issues• Plan and… Show more Primary Role : Service Delivery• Responsible for end to end delivery of infrastructure & software services for all customers• Improvise efficiencies via multiple initiatives like Automation, waste elimination, Lean IT, productivity analysis, performance management• Enable special focus Business and Mission critical services• Leading initiative to implement IT Operations Analytics in multiple accounts• Ensure High Quality status updates on risks and issues• Plan and manage overall customer engagement P&L• Consistent track record of turning around RED engagements into GREEN• Known to be people’s manager, a leader who has groomed multiple leaders and technical leads• Strong technical deep dive capability enables drive critical issues to closure with zero SLA ImpactDesigning Big Data framework/architectureConduct regular meetings with Leads/teams to track the issues and action appropriately. Liaise with Delivery teams.Manage Transitions to offshore team, Day-To-Day operations and Escalations.Maintain communication with stakeholders to ensure smooth businessDrive the staffing process to ensure appropriate placement of qualified individuals for the relevant rolesManage delivery of BAU items of work within the teams along with reporting and governance activities to ensure consistency in our IT service.Develop and implement process, procedures and frameworks.Ensure SLA's and KPI's are met along with ensuring processes and procedures for monitoring performance are in place and adhered to.Responsible for Continual Service Improvements eg analyzing the tickets and proposing Automations for effort and ticket reduction. Show less

Primary Role : Service Delivery• Responsible for end to end delivery of infrastructure & software services for a major customer• Improvise efficiencies via multiple initiatives like Automation, waste elimination, Lean IT, productivity analysis, performance management• Enable special focus Business and Mission critical services• Leading initiative to implement IT Operations Analytics in multiple accounts• Ensure High Quality status updates on risks and issues• Plan and… Show more Primary Role : Service Delivery• Responsible for end to end delivery of infrastructure & software services for a major customer• Improvise efficiencies via multiple initiatives like Automation, waste elimination, Lean IT, productivity analysis, performance management• Enable special focus Business and Mission critical services• Leading initiative to implement IT Operations Analytics in multiple accounts• Ensure High Quality status updates on risks and issues• Plan and manage overall customer engagement P&L• Consistent track record of turning around RED engagements into GREEN• Known to be people’s manager, a leader who has groomed multiple leaders and technical leads• Strong technical deep dive capability enables drive critical issues to closure with zero SLA ImpactDesigning Big Data framework/architectureConduct regular meetings with Leads/teams to track the issues and action appropriately. Liaise with Delivery teams.Manage Transitions to offshore team, Day-To-Day operations and Escalations.Maintain communication with stakeholders to ensure smooth businessDrive the staffing process to ensure appropriate placement of qualified individuals for the relevant rolesManage delivery of BAU items of work within the teams along with reporting and governance activities to ensure consistency in our IT service.Develop and implement process, procedures and frameworks.Ensure SLA's and KPI's are met along with ensuring processes and procedures for monitoring performance are in place and adhered to.Responsible for Continual Service Improvements eg analyzing the tickets and proposing Automations for effort and ticket reduction. Show less

Primary Role : Service Delivery• Responsible for end to end delivery of infrastructure services for a major customer• Handle multiple customer facing technical teams spanning 200+ headcount in EUC tracks• Specialize in tools and process framework implementation• Manage multiple strategic, complex programs and priority projects of large-scale• Plan and execute short, mid and long term strategic plans• Partner with customer CIO/VP on strategic discussions and future… Show more Primary Role : Service Delivery• Responsible for end to end delivery of infrastructure services for a major customer• Handle multiple customer facing technical teams spanning 200+ headcount in EUC tracks• Specialize in tools and process framework implementation• Manage multiple strategic, complex programs and priority projects of large-scale• Plan and execute short, mid and long term strategic plans• Partner with customer CIO/VP on strategic discussions and future roadmap• Improvise efficiencies via multiple initiatives like Automation, waste elimination, Lean IT, productivity analysis, performance management• Enable special focus Business and Mission critical services• Leading initiative to implement IT Operations Analytics in multiple accounts• Ensure High Quality status updates on risks and issues• Plan and manage overall customer engagement P&L• Consistent track record of turning around RED engagements into GREEN• Known to be people’s manager, a leader who has groomed multiple leaders and technical leads• Handle application migration/upgrade projects to successfully reduce SLA impact• Strong technical deep dive capability enables drive critical issues to closure with zero SLA Impact• Enable seamless execution from initial discussion till closure of EN ProjectsSecondary Role: Presales• Successful in bagging NN wins over a dozen engagements in 18 months• Develop Product & Services Catalogue and other Pre Sales documents from scratch• Develop Brochure and other pre-sales material to showcase our Technical Capability• Review and finalize SOW, SLA, Sizing• Provide 100% timely response to all RFI, RFP, RFQ, BOM queries• Participate in Due Diligence, Solution Defense exercises Show less