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Sameer S. Email & Phone Number

Sr. Business Analyst at Datacom at Datacom
Location: Auckland, New Zealand 8 work roles 3 schools
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Current company
Role
Sr. Business Analyst at Datacom
Location
Auckland, New Zealand
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Who is Sameer S.? Overview

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Quick answer

Sameer S. is listed as Sr. Business Analyst at Datacom at Datacom, a with 5466 employees, based in Auckland, New Zealand. AeroLeads shows a matched LinkedIn profile for Sameer S..

Sameer S. previously worked as Sr. Business Analyst at Datacom and Sr. Business Analyst at Qual It. Sameer S. holds Master Of Business Administration - Mba, Business Administration, Management And Operations from Auckland University Of Technology.

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Email format at Datacom

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Datacom

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Profile bio

About Sameer S.

Sameer is a dynamic IT driven business services professional who is passionate about developing and enhancing IT enabled service management processes to solve business problems. Sameer is proficient in using service analytics, IT service management, CRM tools, business process improvement methodologies and data modeling technique, to un-earth hidden operational efficiency gain potential. Adept at analyzing trends to quickly spot abnormal behavior and patterns to ensure the highest IoT reliability with service analytics, he can provide the highest quality customer satisfaction and experience.As a practitioner of Lean Six Sigma, he has an innate ability to identify a service and solution delivery improvement opportunity window using service analytics to drive business process improvement initiatives. Sameer is proficient in successfully delivering end to end business analysis services in a full software development lifecycle project under Agile environment. Extensive hands-on experience in managing contact centers with a view to convert cost centers into profit centers. He is able to initiate and provide direction to teams for any change management projects under business transformation programmes. Sameer would thrive in an environment which is at the crux of technology, people and processes with implementing sustainable business systems design and pushing the boundaries of digital customer journey.Keywords: ITSM, CRM, Agile Delivery, Service Analytics, Process improvement methodologies (DMAIC), Quality Assurance, Business rules, Business Analysis, People Management, Transition Management, Service Operations Management, Change Management,Contact Centers, Project Delivery, Business Transformation Programmes

Current workplace

Sameer S.'s current company

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Datacom
Datacom
Sr. Business Analyst at Datacom
auckland, auckland, new zealand
Website
Employees
5466
AeroLeads page
8 roles

Sameer S. work experience

A career timeline built from the work history available for this profile.

Sr. Business Analyst

Current

Auckland, New Zealand

Sep 2022 - Present

Sr. Business Analyst

Qual It

Auckland, New Zealand

Sep 2019 - Sep 2022

Business Intelligence Consultant

Auckland, New Zealand

 Lead market intelligence services in close cooperation with client  Principally responsible for integrated secondary market research of two interdependent industries- Dairy and Health & Wellness Identified shifting trends to aid company in identifying new product development opportunities Sized markets using traditional and advanced methods in identifying underlying potential for growth Analyzed buyer behavior insights and market dynamics as a key contributor for paradigm shifts Identified key growth markets for enabling company to devise growth strategy Conducted in-depth analysis of key players using conventional models Review market and competitor data to uncover market opportunities and address business issues Developed value creation framework containing actionable recommendations

Oct 2018 - Feb 2019

Business Analyst

Role- Process ConsultantClient- BP (Global Service Delivery)Summary :Responsible for formulating a technical document for BP's Digital security services as part of transformation to managed services model.

Dec 2016 - Jan 2017

Business Analyst

Role- Process Consultant Client- ABB (Global Operations)Summary:- Responsible for transforming (designing) below processes for the customer's lease and capital intensive business model.- Supply Chain- Invoicing- Reverse logistics

Feb 2016 - Nov 2016

Senior Business Analyst

Role- Senior Business AnalystClient- Leading Water Utility in UKArea- Property Searches business- A service area where I as a business analyst had to design and deploy efficient business processes and enable end to end automation to execute the processes using the existing IT infrastructure services ( Billing, Arc GIS). It involved building an internal website (Internal users) and external facing website for the customer with the features incorporated as per the functional and non-functional requirements.-Responsible for identifying future product needs of revamped external and internal facing website through requirement elicitation.-Liaised with client BA/ Project Manager/ Business users to understand and prioritize high level business requirements (EPIC) using methods such as MOSCOW.-Conducted data modeling using entity relationship diagram (ERD) technique to aid in blending new business ideas into pre-existing data base structures.-Accountable for development of wireframes, user stories, mapping stories to use cases and maintaining a requirement traceability matrix (RTM) for providing end to end visibility of delivered business value.-Responsible for creating business solution acceptance criteria with business users to reflect and future proof the business needs.-Responsible for documenting the business requirements, As-is and To-be process flows with a view to serve as training and/or reference document for enterprise stakeholders.-Conducted scope analysis throughout the project for managing project delivery in agile environment.-Performed product feature validation of functionality and assist in providing 2nd level support and training to support and professional services staff.-Accountable for ensuring release outcomes as planned by liaising with application developers, other BSA’s and QA testers throughout the entire product life cycle.

Feb 2015 - Jan 2016

Business System Analyst

Role- Business AnalysisClient- Leading Retail Clients -USSummary :Project Delivery-Client engagement/Transitioning/Oeration Services ManagementBusiness Analysis and Process Management- Shared energy inratsurcture serviceControls Implementation & Solution-Credited for driving quality improvement initiatives for energy processes by implementing six sigma and reaping benefits of 55K $ on operational cost.-Responsible for identifying quality gaps in processes, analyzing them and implementing strategic re-engineering tasks by using quality tools such as six-sigma, lean to enhance customer experience and positively impact CSAT ratings, increase in FTE utilization resulting in financial benefits.-Responsible for project handling and running of energy efficient initiatives within a program to meet the fiscal year energy savings targets -Handling on-site operations' transitions- Training plan (off-shore), documentation, as-is process, to be process, sign-offs-Responsible for carrying out functional validation and verification of new energy saving feature releases as a part of feature development and life cycle activities-Responsible for implementation of control logic as part of energy saving strategies in Building management systems to enable energy savings for clients-Accountable for change management activities, operationalizing QA service desk management framework, standardizing workflows using IBM’s IT service & asset management tool (Maximo-Responsible for helping client and project teams’ transition from As-Is to To-Be to accomplish the organization’s goals or project activities and objectives through comprehensive analysis of their existing processes.-Researched, compiled, and analyzed information to develop/revise processes, procedures, presentations, lessons learned, and requirements documentation to ensure that final output meet standards for order, clarity, conciseness, style, and terminology.

Dec 2010 - Jan 2015

Executive Engineer

Role- EngineerClient- Leading Electricity Distribution CompanySummary:AMR (Automated Meter Reading)- Data analysis/theft analysisAMRDA module- Implementation / logic building /enhancementHigh Revenue Consumer Base- Billing reconciliation /AT&C reductionMeter Management-Site installation (HT/LT) /Modem rectificationProject Management-AT &C specific-Ensuring compliance under stringent PA (performance assurance) norms set by Electricity Regulatory Commission -Resolving consumer grievances pertaining to metering, billing and adapting CAPA( Corrective and preventive actions) -Responsible for Client management of High Revenue Base Consumers-Account analysis and meter data verification with a view to reduce power theft and improve energy consumption recording-Responsible for developing the scheme for loss reduction/revenue enhancement drives and implementation

Jul 2007 - Nov 2010
Team & coworkers

Colleagues at Datacom

Other employees you can reach at datacom.co.nz. View company contacts for 5466 employees →

3 education records

Sameer S. education

Education record

Ryan International School
FAQ

Frequently asked questions about Sameer S.

Quick answers generated from the profile data available on this page.

What company does Sameer S. work for?

Sameer S. works for Datacom.

What is Sameer S.'s role at Datacom?

Sameer S. is listed as Sr. Business Analyst at Datacom at Datacom.

Where is Sameer S. based?

Sameer S. is based in Auckland, New Zealand while working with Datacom.

What companies has Sameer S. worked for?

Sameer S. has worked for Datacom, Qual It, Nig Nutritionals Limited, Wipro Consulting, and Wipro Eco Energy.

Who are Sameer S.'s colleagues at Datacom?

Sameer S.'s colleagues at Datacom include Ryan Thomas, Morgan Hodgkinson, Blake Wu, Helen Sui, and Ivan Kislitckii.

How can I contact Sameer S.?

You can use AeroLeads to view verified contact signals for Sameer S. at Datacom, including work email, phone, and LinkedIn data when available.

What schools did Sameer S. attend?

Sameer S. holds Master Of Business Administration - Mba, Business Administration, Management And Operations from Auckland University Of Technology.

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