Sameer Sarna Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Managing a team of 5-7 Lending Analysts, overseeing adjudications for Credit Cards, Tangerine Line of Credit, RSP Loans, Personal loans and Overdrafts.
• Reviewing and resolving client escalations, working with our business partners to provide the highest degree of client satisfaction on a daily basis.
• Conducting regular performance reviews, setting goals and working with employees to achieve their personal and professional goals.
• Ensuring that full due diligence and credit related investigations are done to establish new and increased relationships with clients

• Provide retail clients with impartial adjudication on secured and unsecured credit products such as credit cards, loans, overdrafts and vehicle loans.
• Analyze the 5 C’s of credit to determine risk in lending both secured and unsecured credit facilities.
• Adjudication limits of$100,000 for unsecured personal loans, lines of credit and credit cards; $150,000 unsecured indebtedness per customer.
• Analyze income documents including T4, T1, T22A, paystubs and employment letters to verify income and employment for applicants when required.
• Proficiently communicating across business lines to ensure resources are utilized appropriately. In depth analysis of client profiles to determine credit eligibility and make sound judgements for lending exceptions.

Toronto, Ontario, Canada

• Managed a team of 12-15 collections advisors and collaborated with staff to set and achieve all statistical and career goals.
• Conducted monthly performance reviews to ensure forward progress; analyzing performance at mid-month and adjusting goals as required.
• Led ‘lesson plans’ to provide helpful and relevant knowledge to my team to enhance performance each month.
• Reviewed employee client interactions, ensuring the highest level of quality while handling client escalations with a high degree of fairness and patience in resolving all matters.
• Consistently leading my team to hitting their KPI targets, while continuously exceeding my own targets and KPIs.

Toronto, Canada Area

• Collaboration with commercial, corporate, and small business clients and their Client Relationship Managers to ensure transactions are processed in accordance with the business’ procedures.
• Preparing Temporary Overrun Requests (TOR’s) and Credit Communication Templates (CCT’s); ensuring compliance is met while following BSC procedures. Always exceeding all targets as established by standard operation.
• Accurately facilitated changes to clients’ credit limits, payments, wire transfers and loan facilities.
• Following Scotiabank’s Privacy, Anti-Money Laundering and Know Your Client (KYC) policies; always ensuring accurate and complete documentation for all credit related decisions and changes.
• Assisting managers with overlooking the team and being available to share best practices with team members. Onboarded and trained new hires and ensured understanding of the BSC procedures and mandates. Often recognized.

• Managing a portfolio of over 400 clients to recover written off debts. Required a thorough knowledge of collections laws & regulations along with multitasking to maximize efficiency and productivity. Involved a sound.
• Use of property and asset ownership searching tools and writing legal recommendations where necessary. Continuously exceeding expectations of management and peers; providing management support for a team of 8-10.

• Servicing the early stage collections department for all personal and small business credits. Involved a high degree of knowledge on products while being able to multitask to maximize efficiency and productivity..

• Researched and wrote numerous articles for the weekly internal newspaper. Retrieval and organization of financial statements for Business Administration & Partnering (BAP) Leadership Team meeting.
• Various research projects, such as reviewing lawsuits for rival companies and presentation creation of data researched. Member of the BAP Zoo Day team, helping to organize department-wide family fun day event.

Toronto, Canada Area

• Surveyed customers for Air Canada to determine customer satisfaction. Collected data on travel experiences with airlines and improvement opportunities.