● Work towards introducing staff engagement activities that enhance employee performance and morale.● Regular coaching and feedback provided to new joiners to improve their knowledge and skills on the job.● Organizer and member of various group activities to improve performance and to attain better productivity and accuracy in day to day working.● Monitor and evaluate calls to improve quality of the team and real-time management to improve efficiency.● Derive daily, weekly and… Show more ● Work towards introducing staff engagement activities that enhance employee performance and morale.● Regular coaching and feedback provided to new joiners to improve their knowledge and skills on the job.● Organizer and member of various group activities to improve performance and to attain better productivity and accuracy in day to day working.● Monitor and evaluate calls to improve quality of the team and real-time management to improve efficiency.● Derive daily, weekly and monthly reports for team advisors based on performance and average call handling.● Organize and conduct trainings for tech support and competing product knowledge. Show less