Document Service | Python FastAPI | Peewee ORMDesigned and Created an end to end Document Management Solution for shipment documents as micro service.Implemented Shipment Tracking Feature by integrating document timestamps, improving accuracy.Introduced Document Generation option, slashing process time and empowering organizational control.Cost Booking Module | Ruby on Rails | PostgreSQLDeveloped CASS and NON-CASS CSR upload with OCR for relevant info extraction and consolidating invoices.Automated GST-compliant Invoice and Bill generation using ClearTAX integration with credit options and audits.Reduced Process Time of Ops team by 85%, eliminating 3 to 5 crore INR monthly discrepancy in Finance.

Ticket System | Go Lang | DBML | PostgreSQLDeveloped a help desk software used to manage and track customer issues from submission to resolution.Allowed users to Create, Review, Re-assign, Escalate, Resolve and Reopen a ticket with an Expiration deadline.Achieved a significant reduction in issue resolution time, thereby enhancing customer satisfaction.Integrated a real-time analytics dashboard for supervisors, offering insights into the volume of incoming issues.Communication Channel Management | Ruby on Rails | PostgreSQLDesigned and Implemented a Multi-Channel Management System including WhatsApp, Telegram and Email.Streamlined the process of activating and deactivating communication channels while managing credentials.

Created a unified view for Interest Rates of Multiple Lenders used Web-Scraping tools and Python Libraries.Developed an efficient Algorithm for distribution of customers along each time slot based on backtracking.Maximised the probability of picking up calls by allotting the time slots based on probability of each slot.