Sameer Shirodkar Email & Phone Number

Karnataka, India

Bangalore Urban, Karnataka, India

Technical Issue support to Life cycle Management team ( IM/PM) for Global customer.Experience in global service assurance & service delivery,service desk, Vendor Management, Key Account Management, IT Infrastructure Management, ITIL operations, ( incident / problem) & Client Relationship Management with a reputed organization.

Mumbai Area, India

Currently working with Reliance Global enterprise Business Unit as MSOC Lead ( Managed services - Network Operations) PAN India, reporting to MSOC Head, responsible for managing the customer n/w , MPLS, MPLS -VPN, Lease line, DIA,CPE/PE router Configurations,habing team of 45 engineer's managing service desk, CFO-L1, CBO-L2, L3 engineers. responsible for 98% up time of clients link. SPOC for B2B and B2C, Tools: Clarity, Remedy,Smarts,Vitalsuite,Voyence, HP NNM,

Pune Area, India

Functional Project Manager -SLA based projects of Reliance World,Reliance Mobile Services, Reliance Net connects ,Video Conference Services)Man management : Operating with the team of 35 engineers for MH-GA Ops.Daily incident/ Resolution /Process management updates for engineer and RW staff for 140 locationsDaily Monitor of N/w and store activitiesTimely resolution of incident management.IT Physical Operations •Reduce breakdowns of IT equipment's & improve on PM•Keep inventory online by updating the centralized tool and tracking any changes / transfers•Timely completion of Technology initiatives (BU/Local), appropriate communication to user’s on change, obtain user sign off & feedback •Plan for appropriate technology refresh •Participate in AOP by providing necessary inputs to NHQ IT Security Processes & Policies•In-depth knowledge of Reliance World IT Security Policies & Procedures•Awareness on current threats & vulnerabilities in their geographical influence•100% maintenance of User Data & recovery procedures compliance•Proactively safeguard IT systems & also communicate potential risks to users•Provide quick work-around to aid business continuity in case of unexpected failure of IT systems•Periodic monitoring of logs and reporting incidents•Regular maintenance of IT Self-Audit Checklist & compliance of IT policies•Send timely reports to NHQ on virus infections, documentation of recovery, monthly checklist reviews & status on various security initiatives Application SupportUnderstand customer requirements and coordinate with vendors to deliver uptime of all IT applications as per SLA norms agreed and circulated End User Support•Understand customer sensitivities and handle their requirements within the framework of business policies•Maintain an online database of customer service / support calls and minimize repetitive calls & improve response times Proactively communicate the SLA’s & planned downtime / outages to users

Responsible to entire Service Operations of Sify Iways & Game dromes @ Gujrath Region.As Franchisee Manager (I-Way /Gamedrome) responsible in handling & Coordinating 66+franchisee partners in day to day Iway-gamedrome operations across Gujarat.Handling marketing team for planning and implementations for effective promotional activities and events with higher franchisee involvementResponsible for Maintenance including determining / rectification of any fault whether due to hardware or software problem, identifying unserviceable parts. Repairs of systems and printers.Maintenance of active and passive network components. LAN cabling requirements, tracking cabling requests, troubleshooting of cabling, networking cards, hubs, switches Identification of addition patches. Up keeping of network links.Single point contact for all the activities involved in Sify I-way & Gamedrome management.

Mba, Operation Management

MBA - Operations Management

Education record