• Facilitating communication between technical teams and non-technical stakeholders in the implementation of Xero.• Led backend operations for multiple restaurants, optimizing staffing and workflow for cost-effectiveoperations while ensuring service excellence.• Managed customer queries and complaints across social media platforms, swiftly resolving issues touphold brand reputation and enhance customer satisfaction.• Collaborated closely with marketing, providing operational insights to drive impactful brand campaignsand improve market positioning.• Conducted detailed sales analysis, identifying opportunities for revenue growth and implementingcost-saving measures that resulted in significant financial savings.

• Trained new employees and delegated daily tasks and responsibilities.• Completed store opening and closing procedures and balanced tills.• Responded to and resolved customer questions and concerns.• Helped store management meet standards of service and quality in daily operations.• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

• Functioned as Subject Matter Expert by conducting comprehensive training sessions on SAP S/4HANA operations for new employees, ensuring seamless onboarding and swift resolution of queries.• Efficiently managed stakeholders' requirements and inquiries, fostering robust stakeholder engagement and ensuring exceptional service delivery.• Produced high-quality analytical reports by meticulously checking for accuracy and eliminating redundancies, aiding in informed decision-making.• Collaborated closely with OEMs to analyze stakeholder's requirements, recommending optimal item selection and placement, thereby enhancing overall customer satisfaction.• Recognized for exceptional performance, swiftly advancing from Vendor Solutions Associate to Business Analyst within three months, highlighting rapid proficiency and adaptability in a dynamic environment.

• Negotiated with distributors to finalize purchasing price for products to meet business budget goals.• Gathered, organized and analyzed data, resolved discrepancies and modeled information to generate end of day sales report.• Generated bar graphs, trend lines and pie charts to represent sales data using Google Analytics.

• Created engaging content on Pinterest, Quora, and YouTube to market company's products.• Performed market analysis and researched latest trends to strategize content for marketing.• Tracked social media trends to manage online content on company website to improve SEO rank.• Managed 15 interns for major company project which included 1200 minutes of content creation.