Sameer Upadhye Email & Phone Number

Mumbai Area, India

Involved in Pre-Sales and Post-Sales.Provide phone, email, and web support portal consultation to customers, and partners.Provide technical answers to customers on product operation, installation, and configuration.Manage critical customer issues and facilitate communication between customers, tier-1 support, and engineeringDocument technical issues and open bugsPerform on-site diagnostics at customer locations & address customer satisfaction issues.Perform support related special projectsProviding Post-Sales support to corporate and enterprise customers for security solutions.Review Network Architecture and explore pain areas to suggest Antivirus solutions accordingly.Having knowledge of security products like Symantec Anti Virus Enterprise Edition, Symantec Endpoint Protection, Antispam (Mail Security for SMTP, Mail Security for Exchange/Domino)Changing customers/clients experience from dissatisfaction to satisfaction to enhance further business sales.Proactive self-starter, personal responsibility, ownership of work and reputation for removing obstacles and executing tasks prior to deadlines.Acting as an escalation gate to resolve critical issues with customers/clientsExperience DetailsTotal IT Experience: 11+ YearsInformation Security Experience: 6+ Years

Responsible to maintain computers and networks, Co-ordination with the office technical staff. Job involved effectively troubleshooting and smooth operating networks and infrastructure and provision of online support at any given time. Managing Servers, LAN/WAN installation /configuration Managing user rights & privileges on active directory.To provide hardware related Services like Assembling, Installation of Operating System and application software’s and troubleshooting as needed by clients.Troubleshooting on Network related issue