Sameer Valokar Email & Phone Number

Amsterdam, Nh, Nl

Teaneck, New Jersey, Us

RPA Project Lead and RPA Business Analyst - Digital Ops Consulting at Cognizant TechnologiesEuropean Bank• Delivered more than 40+ BoTs and assessed 200+ Finance processes for RPA feasibilityProcess Discovery• Performed RPA feasibility study for more than 200+ Finance processes• Delivered Business Case proposals for 20+identified processes• Assessed Risks and performed prioritization planningRequirement Capturing • Captured requirements for identified 20+ processes• Facilitated Bot Solution Design Documentation along with RPA developerBoT Development and Testing• Provided guidance to RPA developers on the BoT functionalities• Helped Developers and Robot Accounts to get right level of application access• Facilitated Code Review sessions with Code Validator and developers• Performed coordination for the UAT sessions with Process SMEs Production Go-Live• Liaised with Control Room operator, Developers, Process SMEs and Business Managers • Performed trainings for the Process SMEs for BOT Run Book and Configuration filesProactive RPA Health Check Framework (Monitoring)• Designed and Developed ‘Proactive RPA Health Check Framework’• Defined Application Layer and Infra Layer monitoring parameters• Health Check Framework helped to improve the Robot Success percentageProcess Consultant:• Helped one of the leading European bank for process consulting, transition support and RPA assessment• Produced more than 200 ARIS Process Models and process documents as per PMI(BPMN) standards• Interfaced directly with the client department leads on a daily basis• Conducted multiple data gathering workshops with 40+ client SMEs to understand the end to end processes

Teaneck, New Jersey, Us

ITIL Expert and Operations Maturity Champion: (Service Quality Assurance, Operation Maturity & Governance)• Performed ITIL process compliance audit & facilitate improvement action plan• Engaged with customer for the ITIL process maturity initiative• Identified the process gaps within the SNOW and Remedy ticketing tool• Ensured Process Compliance- Ensure compliance to ISO20k• Supported CSAT Management - TCSAT, ACSAT, PCSAT, Pulse Survey, Customer Commendation and Customer Complaint Management.• Supported MQ team to drive Organization wide training Initiatives(Wipro, Cognizant QMS Guidelines)• Supported organizations New Quality Initiative CMMI for Services Implementation • Performed Contract(SOW) compliance Audit & highlight gaps, Risks, Non Deliverable line items from the Contract• Performed SLA/KPI audit • Implemented service assurance framework of Wipro • Facilitated CSI initiatives for the Account(Service Desk Improvement plan/Server Decommissioning plan, Contract KPA improvement plan, SLA improvement)• Maintained & Published account level SIP tracker • Supported Operational excellence initiatives(P1 Management/Program Quality Score Card/Productivity Drive)• Facilitated Technical Vulnerability closures for Technical Towers• Conducted Monthly Account Level reviews(SDR)• Facilitated Weekly Senior management callsMetric Consultant:• Helped Investment Bank in Zurich to define SLA base lining framework for all the Infrastructure towers. Done statistical analysis of all the (168) SLA parameters and Achieved average metric improvement of 6% and Compliance improvement of 8%.

Bangalore, Karnataka, In

Mission Quality:• Performed ITIL process compliance audit & facilitate improvement action plan• Engaged with customer for the ITIL process maturity initiative• Identified the process gaps within the SNOW and Remedy ticketing tool• Ensured Process Compliance- Ensure compliance to ISO20k• Supported CSAT Management - TCSAT, ACSAT, PCSAT, Pulse Survey, Customer Commendation and Customer Complaint Management.• Supported MQ team to drive Organization wide training Initiatives(Wipro, Cognizant QMS Guidelines)• Supported organizations New Quality Initiative CMMI for Services Implementation • Defined multiple ITIL processes for Cloud/Data Center Services • Performed Contract(SOW) compliance Audit & highlight gaps, Risks, Non Deliverable line items from the Contract• Performed SLA/KPI audit • Implemented service assurance framework of Wipro • Facilitated CSI initiatives for the Account(Service Desk Improvement plan/Server Decommissioning plan, Contract KPA improvement plan, SLA improvement)• Maintained & Published account level SIP tracker • Supported Operational excellence initiatives(P1 Management/Program Quality Score Card/Productivity Drive)• Facilitated Technical Vulnerability closures for Technical Towers• Conducted Monthly Account Level reviews(SDR)• Facilitated Weekly Senior management calls

Copenhagen, Dk

• Implemented Operations maturity framework (OPPR- Operational Performance Planning & Review)• Supported PEX management to drive cultural change and create framework for implementation of Kaizen, Lean and Six Sigma initiatives• Maintained PEX Visual Factory• Conducted PEX orientation program for new employees

• Performed Primary & Secondary Research as per management requirement• Prepared process documentation for Marketing & Media department• Supported Senior Vice President to prepare new business opportunity plan

• Performed inspection of procured material for Telecom Company• Prepared Audit report and submit the audit report to the client

Pgdm, Telecom

Bachelor Of Engineering - Be, Electronics And Telecommunication