Sameer Varadkar Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Pune, Maharashtra, India

1. Develop, implement, and maintain quality service assurance protocols2. Actively pursue strategic and operational objectives of the Organization3. Supervising high-severity incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of an infrastructure environment.4. Ensuring all Critical and Major Incidents are addressed within SLA response time.5. Chair Bridge calls for effective coordination of incident resolution/service restoration.6. Communicate with Management and cross-functional teams, as a focal point of contact/interface during the occurrence of critical issues. 7. Working as a Governing body for all the vendors, involved in weekly, monthly reviews of vendors' performance.8. Managing the services operations at all service delivery Teams & executing a performance dashboard for improved analytics and visibility during review meetings.9. Collaborated with cross-functional teams and vendors to create a quality root cause analysis to minimize repeat failures.

Pune, Maharashtra, India

1) Ensure operational activities remain on time and within a defined SLA & budget2) Supervise the set Business policies and effectively interact with Teams in resolving the issues.3) Maintain constant communication with management, Team, and vendors to ensure proper operations of the organization4) Collaborate with all internal stakeholders to implement a resolution to prevent a recurrence.5) Track staffing requirements, hiring new employees as needed6) Determining the root cause of incidents. Created and tracked tasks to prevent or mitigate recurrence.

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India