Sameer Varhadi Email & Phone Number

Pune

Mumbai

Working as member of M365 Engineering team, focusing in solution delivery for M365 service.

Pune, Maharashtra, India

Identify key business objectives and provide solution recommendations while performing business proves and management consulting analysis.Manage scope of projects from inception to closure. Define, develop and manage implementation schedules andproject budgets.Coordinate resources, prepare project teams for kickoff and ensure effective completion of project milestones, control project scope and mitigate risks.Ensure project consultants are delivering to configuration, development, and methodology standards.Responsible for managing the business unit as a profit center.Ensure delivery processes are efficient and cost effective.Provide leadership and direction to the Delivery teams. Handle Operational issues related to the delivery center.Provide technical support and participate in the Change Control Board and/ or change control process.* Become the Single point of contact for delivery and act as an Advocate between the Service Delivery and the Customer.Leading, executing structured governance and managing the escalations, communications, relationship with thecustomer, etc.Managing services and providing progress, issues, and improvements reports for top, mid, and low-level management.Identifying all possible risks that can affect our services with respect to time, cost, scope and quality.Reviewing and monitoring the operational performance reactively and proactively to meet SLAs and customerrequirements.Defining and evolving the support models / plans for new services.Managing compliance with the defined standard operating procedures and policies associated with the IT operations and process.SLA/KPI’s and contract, capacity, availability, continuity, LCMOversee the staffing and operational processes for optimal delivery.Alignment with OPS on the operational delivery, feeding into the Demand Office and Projects.Constantly aligning with the customer on Product Owner level. Status of the service, SLA/KPI’s, changes, roadmap(QBR)

Pune, Maharashtra, India

• Enterprise Vault SME for Remote Management Operations and Project Consulting team.• Managed multiple eCompliance (Discovery Accelerator) environments for clients.• Setup and implemented Exchange 2010/2013 Archiving and Journaling for Enterprise Vault 10.0.4 and 11.• Performed health checks and implemented recommended best practice changes for Enterprise Vault 10 and 11• Responsible for storage capacity planning for all environments for both Microsoft Exchange and Enterprise Vault archiving.• Gave training to Remote Operations team and Project team on how to troubleshoot Enterprise Vault on client and server side.• Gave training to clients and Remote Operations team on how to use Discovery Accelerator to perform email litigation searches.• Managing, administration and troubleshooting Microsoft messaging (Exchange 2013) environment..• Administration and Troubleshooting of O365• Working on Exchange Hybrid Environment• Troubleshooting of Microsoft Exchange Mail flow issues.• Troubleshooting of Microsoft Exchange calendar issue.• Troubleshooting user Mailbox issues.• Troubleshooting Client related issues.• Managing\Troubleshooting the Mail flow from EOP.• Tracking emails using Message trace options• Blocking of Senders and Subjects with the help of Transport rules• Analysing blocked email to see if they were legit and report any false positive• Releasing Quarantined Emails based on requests• Whitelisting of email address, domains• Updating Roll Ups on Exchange environment

Pune, Maharashtra, India

• Installation /Configuration/ Integration of the Microsoft Exchange Server 2003, 2007, 2010 and with Symantec Enterprise Vault for archiving.• Configuring and Integrating Outlook Web Access (OWA) and Internet Information Services (IIS) with Symantec Enterprise Vault to access archived emails.• Troubleshooting Outlook, Outlook Anywhere and Outlook Web Access (OWA) issues at the time archived emails not opening from internally and externally.• Installing and Configuring SQL Server 2005 / 2008 Servers to host the Enterprise Vault databases • Troubleshooting Enterprise Vault issues in the customer's production environment via WebEx.• Collecting and analysing product related Logs / Event Logs in order to find the root cause of the issue.• Replicating customer issues in VMware labs, also Test, find bugs in beta versions of next releases, and coordinate with Engineering Team.• Assisting Symantec Partner / Customer / Consultant for Symantec Enterprise Vault servers Installation, Up gradation and Configuration remotely. Helped in migration activities like moving Enterprise Vault to another server or moving SQL databases.• Handling Business Critical Customer and Partners as well as Management Escalations. Work on Escalation Cases of level1/level2/level3 Technical support Engg.• Configuring and Integrating Symantec Discovery Accelerator & Compliance Accelerator with Symantec Enterprise Vault.• Troubleshooting issue related Compliance Accelerator and Discovery Accelerator. Issue related Searches/Clients/Performance issues• Provided training related to the Symantec Discovery Accelerator to the level1/2/3 Technical support engineers.• Coordinating with engineering team for escalating and raising the Etrack of the known/issues bugs.

Mumbai, Maharashtra, India

• Maintaining and troubleshooting windows servers & Exchange server issue.• Troubleshooting on Exchange Tickets (Event ID’s) related to MS Exchange Information Store, MS Exchange SA, MS Exchange IS, MS Exchange MU, MS Exchange Transport, MS Exchange MTA, and MS Exchange Server.• Troubleshooting some relevant issue like SRV, Disk, DHCP, DHCP Server, NTDS Replication, DNS, ESE, Server Power Supply, Server Temperature, APC PBE Agent, UPS, Ntfs, SBCore Server Agent, TCP/IP.• Coordinating with UK, USA, Australia, and India Client for escalating issues, during outages, upgrades in Business Hours & Non Business Hours etc.