Sameer Joshi Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

In this role, I managed high-profile projects across APAC, specializing in implementing advanced network security solutions and ensuring seamless deployment of next-generation firewalls (NGFW) and cloud security platforms. My focus was on enhancing client satisfaction and optimizing service delivery, which contributed to my consistent 10/10 Customer Satisfaction (CSAT) scores for two consecutive years. I also pioneered a key automation project that significantly reduced policy testing time by 95% for one of the largest financial clients, setting new efficiency benchmarks adopted by teams globally. Additionally, I created custom solutions for telecommunications clients, enabling real-time security adjustments, which became a standard for telco clients.

During this period, I specialized in transitioning clients in healthcare, banking, and telecommunications to next-generation firewall solutions, strengthening their security frameworks. My role involved creating automation scripts for tasks like configuration checks, AppID generation, and policy monitoring, which saved hundreds of hours and improved efficiency for engineers across global teams. I led knowledge transfer sessions, training international teams on best practices, which helped streamline complex security deployments and reinforce operational efficiency across borders.

Singapore

As a Senior Technical Support Engineer, I focused on resolving high-impact network security issues in real-time, working directly with critical clients to identify and troubleshoot complex issues. I collaborated closely with product engineering teams to enhance the quality of our offerings and contributed to building a knowledge base that improved resolution times for similar issues. My proactive approach and technical acumen consistently earned high CSAT scores, underscoring my commitment to client success and service excellence.

In my role at Juniper Networks, I specialized in providing advanced technical support for complex network security issues, focusing on efficient case resolution and enhancing global support processes. I developed automation tools, including a Python-based case handoff and JUNOS upgrade path tool, which streamlined processes and reduced errors across teams worldwide. Additionally, I trained and mentored Level 1 and Level 2 support teams across multiple regions, elevating service standards and fostering a culture of continuous improvement. My contributions to automation and team development helped improve response times and established best practices for Juniper’s technical support teams.

At CSC, I was a key member of the Central Network Security Support (CNSS) team, responsible for managing critical network incidents and executing complex firewall adjustments to support a major financial client. I introduced automation through shell scripts to streamline daily monitoring tasks, significantly reducing manual effort and improving response times. My role involved rapid problem-solving and proactive incident management, ensuring secure and uninterrupted network operations. These contributions enhanced operational efficiency and established best practices for network security management within the team.

Pune, Maharashtra, India

At Infosys, I specialized in supporting Juniper SRX firewalls, initially as a Level 1 engineer and later progressing to Level 2. In this role, I handled complex troubleshooting and provided critical network security support, resolving issues efficiently to maintain system reliability for clients. My experience with JunOS and in-depth SRX support helped me develop a strong foundation in network security and reinforced my problem-solving skills. This role laid the groundwork for my advancement in technical roles and expanded my expertise in network security.

Mysore

In my internship at Infosys, I received comprehensive training in Java, where I excelled with a top score of 5-pointer. This experience strengthened my programming skills and provided a solid foundation in software development principles. This early achievement in Java gave me a disciplined approach to problem-solving and technical skills that I later applied in network security roles.