Leading the entire operations of the company. Responsible for Business Development and customer project delivery. Develop Long term and short term strategy. Responsible for day-to-day operations.• Develop the long term and short term business plans• Developed strategic partnership with Tier I company of Indian Defense industry. Partnership forged by safeguarding the Intellectual Property of the organization for future expansion goals.• Led the organization for being empanelled as a technology partner with Defense PSU company. • Initiated internal processes for design and operations reviews to meet stringent customer requirements. • Provide domain expertise for development of mission critical products. • Overseeing client contracts, partnership agreements and other legal documents.

Overall in-charge of the C3I Vertical. Responsible for Profit and Loss of the vertical. Responsible for establishing long term strategy and contribute towards Annual Business Plans.• Provided strategic business direction in terms of market and product identification.• Developed and deployed the Balanced Scorecard for the C3I vertical as a business unit.• Provided leadership and guidance to Project Managers and production team for successful completion of projects in terms of cost, quality and schedule.• Led in establishing strategic partnership with technology based companies to evolve products meeting business needs and Tata Power SED owns ensuring all the Intellectual Property.• Carried out multiple projects for development of new products to open up addressable markets worth more than Rs. 500 Crs.• Spearheaded a team to identify newer target customers hitherto un-addressed and formulated a customer engagement plan thereby receiving customers’ enquiries and RFPs.• Responsible for evolving and formulating Advance Development Projects to address future requirements of the customer and build technical and manufacturing capability in-house.• Initiated the use of TRIZ concepts in product design and development.

Led the Quality function for Hardware/Software/Systems and Process Management. American Society for Quality certified Six Sigma Master Black Belt.• Redesigned and redeployed quality processes within the organization to ensure high quality work products along with meeting the customer delivery timelines. • Spearheaded the Systems Engineering Process Team for the implementation of CMMI Level 5 processes.• Successfully enabled the organization to be apprised at CMMI Level 3.• Integrated the ISO and CMMI Quality Management Systems and the work processes across the geographically separated Development and Manufacturing centres.• ERP implementation of HR and Quality Modules.• Laid stress on creating Six Sigma Black Belts within the organization to take up six sigma projects. Mentored Black belts.

In charge of creation and implementation of processes across the organization. • Chief Quality Head (CQH) for the company and implemented Tata Business Excellence Model based on the Malcolm Balridge Award within the organization.• Formulated Service Level Agreements between various functions such as Key Account Management, Design, Implementation, Maintenance.• Implemented a comprehensive Geographic Information System for Mumbai and Pune network incorporating Network and Logical Inventory.• Mapped the entire Business Lifecycle to the operational requirements and led an in-house development of web based Order Processing System integrating all the functions for a speedy and error free customer service delivery.

Leader of a team responsible for the healthy operation of CTC’s backbone network. The backbone is a complex network of Optical, ATM and IP systems. CTC provides its customers voice, data and Internet services over this network. • Ensuring a 24x7 Network monitoring and fault management of CTC’s Optical, ATM and IP network.• Incharge of the entire Optical Backbone of 229 nodes spread over 12 states, 65 cities and over 7000 miles (11,200 kms) of optical fiber. • Primary member of Business development team in putting together criteria for customer expectations and network capability.• Member of the team in designing an IP network which does not require CTC’s equipment at the customer premises (part of the all IP network initiative)• Team member of Customer Profitability Group undertaking the task of providing network costs and proper allocations. High and low value customers identified and strategies evolved to handle the low value customers to ensure increased profitability.• Led and managed a team of more than 100 engineers and technicians to support the entire network.

Technical leader for the design, implementation, project co-ordination of CTC’s Optical network comprising of DWDM and SONET/SDH network elements. Designed Long Haul and Metro rings in a cost optimized manner. Designed Collocation facilities in more than 100 Collocation Offices spread over 65 cities in the Northeastern corridor of USA.• Orchestrated the design, implementation and project management of the backbone Long Haul and Metro DWDM and SONET/SDH network which is scalable, flexible, fully protected (route and equipment) and devoid of any bottlenecks.• Led the effort in setting up Service Level Agreements (SLAs) for OC-n services customers and formulated procedures for the NOC to adhere to the agreements. Prepared Technical Service Documents.• Created test plans, evaluated and recommended changes to the vendors network elements and test equipment to be incorporated in CTC’s network seamlessly. • Created and led a migration plan for evolving CTC’S IP/ATM network to an all IP network over SONET/DWDM.• Developed a cost tool to analyze cost of the Optical network for every customer circuit configured.• Carried out a proof of concept and Pilot project for Fixed Broadband Wireless data services in the UNII band (5.8 GHz). Evaluated evolving technologies like OFDM, Optics over air, Outdoor WiFi for providing services.

• Responsible for quality testing of Vacuum Interrupters and analyzing the causes of test bed failures and customer site malfunction .• Technical marketing of HVAC transformers, preparing RFPs and Quotes for large customers.

• After Sales Engineer supporting customer issues in Contactors, Circuit Breakers, Bi-metallic relays.• Supported the design team in analyzing customer issues and carrying various tests to overcome quality problems.