Sameer Yadav Email & Phone Number

San Diego, California, United States

As as Manager III, Program Management for WorldWide Gift Card Operations, I am responsible for a) protecting Customers from authorized use of payment method for gift card purchases, prevent misuse of their accounts, gift card balance and performing these fraud evaluations without delays, b) reduce brand reputation risk to Amazon, mitigate losses due to.

Mumbai Area, India

• RESPONSIBILITIES
• Responsible for Shipping operations for the new Marketplace based business, focusing on 3PL Operations
• Driving Dispatch to Delivery Performance for Prepaid & COD; Air and Surface across pan India & multiple Logistics Service Providers
• Support Omnichannel model; Ship from Store, Return to Store, etc
• Seller alignment of Unistore Returns, Creating policy for Customers and managing returns operations
• Launch New & innovative solutions for Buyers and Sellers (Small, Large)

Bangalore

• Responsible for manual investigations Ops for India and Global Marketplaces
• Delivering to Customer and Business defined requirements – Core and Non Core KPIs related to Decision Quality, Defect, Productivity
• Employee engagement and growth
• Identifying opportunities & developing plan to improve Customer experience across all lines of businesses

Mumbai Area, India

• RESPONSIBILITIES
• Responsible for Marketplace based 3PL Shipping program, “PowerShip”
• Driving Transaction to Delivery Performance, Buyer and Seller NPS, spend reduction
• Reduce Contact from Buyers and Sellers by reducing friction / complaints
• New & innovative solutions for Buyers and Sellers (Small, Large)
• Expansion of Cash on Delivery / Offline payment methods

Mumbai

• MARKETPLACE RISK
• Trading policies – Buying & Selling
• Spend vs Budget
• Identifying Risk / Fraud / Intent
• Risk Mitigation
• Grievance and Dispute handling

Pune Area, India

• RESPONSIBILITIES
• Process Training for EMC, L1 Support
• Queue Performance – AHT, Service Level & Escalations
• Business ReviewsACHIEVEMENTS
• SPOC for all Client Business reviews
• Awarded Hiring and Training responsibility for the Program

Vashi, Navi Mumbai

• RESPONSIBILITIES
• Training, Performance Management, People Management
• Understanding of Multiple Processes and Business for Performance ManagementACHIEVEMENTS
• Multiple Quarterly award for Highest Individual and team Satisfaction