Sameera A Email & Phone Number

- Loading and maintaining all promotional rates on the Online Travel Agency (OTA) sites- Responsible for processing various types of commission inquiries from travel agencies- Co-ordinating the activation, transfers, and terminations of hotels from Red Roof Chain- Communicate constantly with Account Managers, property owners, Franchise Operations team, and other teams to give absolute perfect experience for properties and our clients- Maintains Parity for all our hotels on OTA… Show more - Loading and maintaining all promotional rates on the Online Travel Agency (OTA) sites- Responsible for processing various types of commission inquiries from travel agencies- Co-ordinating the activation, transfers, and terminations of hotels from Red Roof Chain- Communicate constantly with Account Managers, property owners, Franchise Operations team, and other teams to give absolute perfect experience for properties and our clients- Maintains Parity for all our hotels on OTA sites to avoid any issues for our guests- Answer calls from OTA agencies, front-desk agents and clients regarding reservations, availability, parity issues and connectivity Show less

Naperville, Illinois

- Helped an average of 50 customers per day by responding to inquiries and finding the products.- Answered inbound customer calls regarding availability of orders, pricing inquiries and navigated to respective departments.- Worked as a cashier by helping the customers to make their transactions as fast as possible.- Went beyond what was expected of me to provide excellent customer service during their shopping experience.

Hyderabad Area, India

- Worked for UK customers(amazon.co.uk)- Used Amazon Seller Central to upload data- Integrating seller's raw data and modifying the data by listing the products with its descriptions, images onto the amazon website as per the guidelines- Helped with correcting the images using photoshop- Dealt with supporting the sellers, end customers, and business partners in UK

Hyderabad Area, India

- Worked as a technical support specialist for international network provider "Verizon" by troubleshooting and resolving technical issues of end customers.- Dealt with resolving the issues experienced by users of internet, digital video and phone services.- Documented the resolution steps by creating a ticket for every call and chat that is handled.- Achieved all the metrics by providing efficient support.