Overseeing and managing all Marketing, Human Resources and Service Quality Functions.Directed human resources activities, including approval of human resource plans and projects, and established the organization of major departments.Created and implemented marketing strategies and plans using digital and traditional consumer marketing channels.Directed upper management operations and strategically addressed and resolved challenges.Established departmental responsibilities and SOPs.Collaborated with cross-functional teams across multiple departments to achieve company goals.Identified gaps in services offered and developed plans to address them.Recommended process improvements based on data collected from surveys sent out after each interaction with customers.

Overseeing all HR functions including Recruitment, Performance Management, Compensation & Benefits, Employee Relations, Employee Engagement, Training & Development and HRMS.Establishing & organizing the Service Quality department.Implemented best practices for providing excellent customer service at all times.Advised management on how best to implement changes based on feedback received from customers.Assisted in designing strategies aimed at improving the overall level of service provided by the organization.Monitored employee performance in relation to established service standards and took corrective action as needed.

Overseeing all operations related to Sales, Marketing, HR & Customer experience. Developed and implemented sales strategies to increase market share and profitability.Conducted market research to identify trends and inform product development decisions.Organized and managed staff recruitment, training and performance evaluation activities.Established strong relationships with internal and external stakeholders to ensure successful business operations.Overseeing the implementation of new technologies to streamline processes and improve customer experience.Used customer feedback for improving operations and building brand loyalty.

Provided HR guidance and support to management on employee-related issues, including performance management, disciplinary action, terminations, and policy interpretation.Developed recruitment strategies for sourcing qualified job candidates through online postings, social media campaigns, job fairs, universities and other relevant sources.Organized training sessions for new staff members on topics such as soft skills and company policies.Facilitated team building exercises among employees to foster a positive work environment.Analyzed causes of turnover and suggested approaches to drive improvements in employee retention.Advised managers on individual and development goal setting processes. including KPIs for the whole organization.Established & Organized all HR functions.

Conducting full life cycle of technical recruiting from cold calling to closing. Working with candidates through the hiring process including negotiation on salary, benefits &discussing candidates' career options.Working closely with hiring managers and vendors to analyze their business needs and develop staffing plans and strategies to achieve goals.Handling all inbound customer service related calls and inquiries.

• Assisting in Recruitment & Employee Engagement. • Managing employee requests & solving their queries.• Assisting in orientation & final settlement of employees. • Coordination between departments. • Coordinating with Restaurants & Hospitals to provide Ufone employees Discounts. • Short-listing candidate profiles & conducting face to face interviews. • Visiting universities for Campus drives. • Handling the Summer Internship Program (SIP) and also managing regular interns. • Helping with the on boarding of new employees & Interns.• Issuing official Letters to employees (visa, hospitalization, reference etc). • Managing & Issuing warning letters & show cause notices to outsourced employees. • Updating the HR portal.

•Worked in the Payroll Department.•Assisted in Payroll Calculation, Processing and Disbursement •Assisted in calculation & checking of over time sheets.•Assisted in employees’ final settlement & Insurance settlement cases.•Recorded journal entries manually and in Oracle Financial System•Assisted in the preparation of various management reports.

•Worked in the Cost & Budget Department.•Collected, understood, processed, accounting related information •Recorded journal entries manually and in Oracle Financial System•Reviewed accounting journal entries and general Ledgers.•Assisted in preparation of Annual Budget.•Assisted in the preparation of monthly & weekly financial reports•Developed and utilized spreadsheets, databases and other computer applications