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Sameera Baksh is listed as Customer Experience Analyst | 7+ years experience in Customer Support | Helping deliver an outstanding customer experience by evaluating, coaching, and improving agents' performance | at SquareTrade, a company with 485 employees, based in Karāchi, Sindh, Pakistan. AeroLeads shows a matched LinkedIn profile for Sameera Baksh.
Sameera Baksh previously worked as Customer Experience Analyst at Squaretrade and Universal Claims Specialist at Squaretrade. Sameera Baksh holds Bachelor Of Commerce - Bcom from Virtual University Of Pakistan.
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Hi! My Name is Sameera and I have over 5 years of experience working in the business process outsourcing industry. Currently, I work as a Customer Experience Analyst at SquareTrade, where I supervise and perform an in-depth analysis of existing processes to prevent future inaccuracies and reduce the risks of financial losses by evaluating current trends with early detection of offenses and process breaches.Previously, I have worked as a Customer Service Representative at SquareTrade & Live Chat Support Specialist at AT&T, improving services for our customers by resolving product or service problems, clarifying customer complaints; determining the cause of the problem, and explaining the best solution to solve the problem.Competencies: HTML, CSS, JavaScript, Salesforce Reporting, Zendesk, Process Improvement, Customer Analytics, Customer Satisfaction & Relation, Data Compilation, Data Analysis. If you want to know more about me, feel free to reach out at sameerabaksh9@gmail.com 😉
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- Analyze all customer service measures (e.g., CSAT, FRT, NPS, AHT) and how the performance of the support team influences those KPIs.- Create ad hoc analyses using different data sets to better understand consumer satisfaction, and then present the findings, statistics, and conclusions to senior management in an open and understandable manner.- Monitor.
- Managed and streamlined the claim management processes, assessed the coverage and liability of the relevant accounts, and maintained customer information in CRM to the best of my ability in accordance with the company's rules and procedures.- Adhered to internal regulations and processing guidelines allowed for the effective resolution of all concerns.
- Resolved product or service issues by clarifying consumer concerns, discovered the source of the problem, and explained the best remedy.- Provided direction and instruction to new customer service employees on how to handle enquiries from customers.- Earned a remarkable 95% satisfaction rating from respondents to a post-call poll of the clients.- Gained.
- Managed more than eight live chat conversations and provided real-time support for tasks like spotting possible sales opportunities, accommodating customer requests, and addressing customer problems.- Surpassed corporate objectives and expectations by providing top-notch customer service to daily 100+ accounts.- Achieved sales goals over a 24-month.
Other employees you can reach at squaretrade.com. View company contacts for 485 employees →
Ashley Valencia
Colleague at Squaretrade
Orlando, Florida, United States, United States
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LE
Lisa Evan
Colleague at Squaretrade
Half Moon Bay, California, United States, United States
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Corinne Terry
Colleague at Squaretrade
Raleigh-Durham-Chapel Hill Area, United States
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Davette Walker
Colleague at Squaretrade
Ocoee, Florida, United States, United States
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Hema Elangovan
Colleague at Squaretrade
Fremont, California, United States, United States
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ZA
Zarlish Akhtar
Colleague at Squaretrade
Karāchi, Sindh, Pakistan, Pakistan
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SA
Sheikh Ayaan
Colleague at Squaretrade
Islamabad, Islāmābād, Pakistan, Pakistan
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CL
Cb Loeb
Colleague at Squaretrade
Boston, Massachusetts, United States, United States
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KG
Kanchana Gunasekaran
Colleague at Squaretrade
Brentwood, California, United States, United States
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SS
Stevan Smeltzer
Colleague at Squaretrade
Mount Dora, Florida, United States, United States
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Quick answers generated from the profile data available on this page.
Sameera Baksh works for SquareTrade.
Sameera Baksh is listed as Customer Experience Analyst | 7+ years experience in Customer Support | Helping deliver an outstanding customer experience by evaluating, coaching, and improving agents' performance | at SquareTrade.
Sameera Baksh is based in Karāchi, Sindh, Pakistan while working with SquareTrade.
Sameera Baksh has worked for Squaretrade and At&T.
Sameera Baksh's colleagues at SquareTrade include Ashley Valencia, Lisa Evan, Corinne Terry, Davette Walker, and Hema Elangovan.
You can use AeroLeads to view verified contact signals for Sameera Baksh at SquareTrade, including work email, phone, and LinkedIn data when available.
Sameera Baksh holds Bachelor Of Commerce - Bcom from Virtual University Of Pakistan.
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