Sameera Hewage Email & Phone Number

Frankfurt Am Main, Hesse, Germany

Frankfurt Am Main, Hesse, Germany

As the IT Application Owner and the Technology Manager, I had the responsibility to ensure smooth operation and compliance of the application within the organization's IT security and governance standards in an agile environment. I worked closely with a diverse team of developers, QA engineers and business stakeholders who were based in different locations.

Colombo

My primary role was to provide Level 1, Level 2 and Level 3 support for the organization's IT infrastructure in a branch environment, including all end-user devices such as Desktops, Laptops, and Mobiles, as well as the local network and the local data center. Additionally, I was responsible for ensuring the smooth operation of the voice infrastructure.

Was Responsible for following (ITAO/ITPM) 1. Administration, Configuration and Troubleshooting of Banking Systems 2. User management, User access review & Security implementations 3. Vendor management, Service Level agreement monitoring & Escalation of critical issues 4. Backup and restoration for the financially significant applications 5. Performing user.

B Sc. (Hons) In Information Technology, Computer Systems And Networking

Education record