Sameera Kayani Email & Phone Number

Dubai, United Arab Emirates

At ProConnect Integrated Logistics I handle the workflow management of Marketing leads using Monday.com. I have expertise in lead management and closure and data representation using automated dashboards. Apart from dashboard creation for top view, I coordinate with the sales and operations using the CargoWise system which enables me to have clear visibility on the status of leads captured and track closures in real-time. Tele-calling is one of my fortes which enables me to close leads at a much faster pace. Lead generation and management have led the business to grow 2 folds in both UAE and the KSA markets. One of my KRAs is to re-activate lapsed clients and add to the bottom-line contribution, which I achieve by using Google ads leads and dormant system leads.Also to track the performance I work on weekly reports to gauge the efforts made by the salespeople in closing marketing leads.

Dubai, United Arab Emirates

Exceeded expectations by delivering comprehensive and consistent service to buyers & sellers.Follow up on orders and liaise with customers, retail, sellers, buyers to better serve the clients and close deals.Track and Trace the shipments and coordinate with different departments to resolve any service breakdown while in transit.Increased client retention by 2 folds through outstanding account management and business acumen.Handled in-bound & out-bound calls while delivering on company goals & KPIs.Improved company processes by analyzing customer feedback or VOC and service trends.Escalated complex issues quickly to supervisors to avoid lost revenue.Offered detailed product and service advice based on customer needs such as warehouse, and shipping modes.Handled live chat queries within strict timeframe targets and overachieved the targets given.

Dubai, United Arab Emirates

Contact potential or existing customers to inform them about an IT product or service using scripts.Developing quotes and proposals for clients and also informing them about new development in the company’s products.Maintaining and expanding fruitful relationships with existing clients - key account management.Direct prospects to the field sales team when needed and get closures done within the SLA.Using an existing network of industry contacts to generate new business. Planning and overseeing new marketing initiatives to achieve business goals.Handle grievances to preserve the company’s reputation - brand management.Go the “extra mile” to meet sales quota and facilitate future sales, keep records of calls and sales and note useful information.

Dubai, United Arab Emirates

Relationship management to retain existing clients and attain new ones.Meeting with potential and existing clients to tap on opportunities to increase revenue within Small & Medium size businesses, along with government and corporate organizations. Developing proposals, quotations, and tenders for enquiries and negotiating terms to secure sales. Achieved all my quarterly targets with flying colors.