Sameera Khan Email & Phone Number

London, England, United Kingdom

Meadowbrook provide profitability, transformational and innovative solutions across sectors including Telecoms, Utilities and Energy.

London, United Kingdom

• Work with key stakeholders to implement a strategy that balances fraud losses with customer experience.• Drive development of strategies to combat new fraud risks.• Liaise with Service Delivery Managers (SDMs) to lower the risk of customer bill shock.• Measure revenue leakage in a complete and accurate manner.• Manage and influence the organisation in reducing identified leakage to an acceptable level.• Assist the roll out of the Revenue Assurance & Fraud strategy, policy, risk and control framework and standards across all Truphone countries.• Assist the Fraud & risk relationship with key business areas e.g. our payment provider, to mamximise identification and sharing of best practice.• Assure the integrity of revenue in the delivery of new products and services.• Monitor and measure key business performance indicators through analysis and reporting. Utilise expertise to provide wider education to other staff on Revenue Assurance & Fraud related issues.• Represent the company at Revenue Assurance & Fraud committees ensuring the company position is protected.

Basingstoke

• Audit and evaluate vendor invoices, contracts, and orders to ensure costs are billed accurately• Analyze vendor access charges and offnet architecture to optimize• Work with multiple departments to ensure customer’s services are at the appropriate margins and installed and disconnected in agreed timeframes• Implement Margin Assurance controls including source data acquisition, normalization and automation• Implement new control points and metrics as the business changes• Support adhoc requests, reports and projects• Participate in operational reviews with stakeholders

Osterley

• Design and implementation of new and improved processes and internal and external BT and sky systems.• Consolidating reports from internal systems using SQL developer to provide more detailed information. • Generating analysis reports for individual systems, and recommended either their continued existence or closure based on their findings. • Opened trouble tickets, and interfaced with telecommunications providers to resolve issues on both new and existing circuits.• Perform extensive improvements to tie pair shifts, circuits and voice and data ports. • Maintain orders with BT and detail in depth information and problems with sky orders. Additionally improved data received from BT and with developments of the sky network services helped develop tools to improve services.• Additionally, use Visio to show improvements and developments to current processes and development and presenting the findings to Senior Managers. • Provide orders that require new tie pairs or co-op with BT and voice team.• Communicative, analytical and collaborative in working with flexibility and energy.• Extensive knowledge of sky broadband and talk products.• Extensive knowledge in placing WLR3 orders and progressing orders on the Openreach portal.• Extensive knowledge on using the Openreach portal for cancelling orders and using it for the enhanced features.• The use of in house fault ticketing system to submit faults.• Chairing conference calls with external agents including minute taking

London

• End to end responsibility of order provisioning from start to end including liason with suppliers and customers internally and externally. • Creating remedy trouble tickets for fault and issues with wholesale customer services including tie pair shifts, fault testing and internal order provision manipulation of systems to ensure better provision of orders.• Generating of monthly progress reports to internal managers and senior managers in regard to order provision and detailing faults and rejections in graph format.• Provided provisioning updates during presentations for high-revenue customers. • Maintain effective operation and key relationships with vendors such as BT and Virgin Media.• Ensure maximum provisioning of orders within SLA and Ofcom regulations

London, United Kingdom

• Responsible for all duties and tasks of my previously-held specialist’s position. • Worked closely with the Senior Head of Provisioning to implement development and review procedures, resulting in a substantial improvement of the development downtime of orders.• Developed accurate reports for Virgin and provide analysis in different presentations. • Build customer loyalty by identifying and understanding customer needs and where appropriate, offering solutions through reactive and proactive management of customer records.• Produce daily reports indicating orders received and orders that have been auctioned and completion report listing orders completed required by Virgin Media and senior management.• Place orders for new customers, re-grade and cease orders for customers on IP Stream.• Generation of Migration Authorisation code to Wholesalers so customers able to migrate their broadband to different service providers.

Durban Area, South Africa

• Attend to all typing of correspondence i.e. letters, fee notes, schedules, emails and faxes..• Liaison with South African Revenue Services for Manager Tax Compliance in all aspects of taxation ie. Submission of Tax Returns (Compliance and Individuals)• Submission of urgent replies to tax queries to correct departments of South African Revenue Services to avoid documentation being mislaid in their offices.• Obtaining company tax tender clearance, Certificate of Good Standing including Liaising with VAT, PAYE and Income Tax Accounts division to resolve any queries hindering the issue of these certificates.• Prior liaison with staff of South African Revenue Services• Obtaining Tax Clearance and Tax Directives relating to individual taxes and expediting issuing thereof.• Submission and follow up of applications for registration of individual taxpayer’s.