Handling Project ImplementationProviding post-live support to end-users for implemented projects

Support Engineer Level 3Member of a team oriented towards end-to-end implementation of projects.Tasks involved:• Preparing requirement specification in co-ordination with end-user group.• Identifying the software firm suitable for customization of solution for the requirement at hand.• Bridging the gap between end-user group and the software development team for completion of development activity in smooth manner.• Coordinating with organization’s internal team(s) in arranging test environment.• Deployment of software units in test environment and conduction of User Acceptance Test (UAT).• Readiness of production environment in coordination with other team(s).• Post-live support for the software to end-users.• Routine monitoring and health check of production and test environments in liaison with other team(s).• Enhancements in the module as per the request of end-user group.

Support Engineer Level 2Member of a team providing post-live support for live projects.Tasks involved:• Providing Level-2 Support to end-users for live projects.• Routine monitoring and health check of production and test environments in liaison with other team(s).• Testing & moving fix for bugs observed in live environment.• Implementation of minor enhancements in the module as per the requirement(s) of end-user group.

Front-line Officer at BranchExecuting various tasks encountered during day-to-day operations of Branch.

Handling Theory & Hands-on sessions for undergraduate (Bachelor of Engg.) students.

Member of a team carrying out research work on biofuel(s) under Hassan Bio-fuel Park Project.