Experienced Customer Success Manager with 7+ years in optimizing client satisfaction and business growth. Proven expertise in onboarding strategies, retention, and prescriptive guidance, managing multimillion-dollar portfolios across SMB, Mid-Market, and Enterprise segments. Skilled in team leadership, fostering collaboration, and driving strategic initiatives like QBRs and upselling. Proficient in Salesforce, Tableau, and Gainsight for analytics-driven insights and proactive client management. Notable achievements include reducing churn by 11% in the Mid-Market segment and raising CSAT scores from 61% to 74% in Enterprise. Committed to delivering impactful solutions and exceeding customer expectations in dynamic environments.