Sameera F. Email & Phone Number

Chicago, IL, US

Greater Chicago Area

• Provides remote technical support as a component of the broader model to ensure the availability of mission critical radio systems. Ensuring public safety for the company's commercial and government customers.
• Provide mission-critical technical support to Motorola ASTRO P25 system
• Maintain consistent communication by phone, email, and ticket update with customers and other Motorola Solutions teams
• Escalate any incidents that cannot be resolved within specified time frames based on severity and priority of customer issues
• Collect information and document initial triage and steps taken towards resolution of an incident
• Implement resolution to known problems through the use of knowledge articles

United States

Schaumburg, Illinois, United States

Technical Support Specialist ensured critical customer issues are resolved or escalated in the most effective and efficient manner.

Carol Stream, Illinois, United States

• Member of the Financial BIS team & assisted in an Interim Global Reporting project
• Maintained company database by analyzing inaccurate trends in data entry and coding
• Create and execute test plans, test cases and report results and perform data accuracy
• Scheduled and prepared biweekly, monthly and ad-hoc reports using various reporting tools
• Developed internal workflow to capture and manage financial data from 17+ different ERP systems
• Analyzed client data upon product delivery and project completion

Greater Chicago Area

• Managed user accounts, performed user support and sysadmin tasks within the client.
• Responsible for planning, testing, and implementation of application upgrades.
• Create and test ad-hoc crystal reports.
• Participated in new client onboarding, initial set-up, & application training.
• Responsible for technical assistance in person, via phone, and through support utilities.
• Maintained a quick response/follow up from client questions and concerns.

Chicago, Illinois, United States

• Responsible for creating and reviewing training materials utilizing Microsoft Publisher.
• Provided one-on-one assistance to end users on Microsoft Applications and campus software.
• Troubleshoot technical issues onsite or remotely.
• Performed installations, data recoveries, and system backup throughout campus.

Evanston, Illinois, United States

• Coordinated non-clinical duties of the nursing unit.
• Customer service to patients, families, nurses, physicians, and other departments
• Entered patients' charges in the Epic systems.
• Coordinated patient flow of admissions and discharges.
• Proactively identified need for service recovery and follow up of resolution.
• Answered phone calls and relay messages as appropriate.

Chicago, Illinois, United States

• Welcomed over 120 patients on a weekly basis as the front representative of the dental office,offering reassurance, scheduling services, and addressing inquiries regarding dental procedures and care.
• Spearheaded the implementation of EZDENTAL at the dental practice, optimizing scheduling for 4providers. This initiative led to a 20% increase in patient flow, accommodating an additional 2patients daily.
• Utilized dental radiographic equipment to capture essential x-rays for patients.
• Compiled comprehensive patient charts by digitizing care documents and coordinating medical records retrieval from 4 external healthcare providers.
• Maintained meticulous records, regularly reviewing monthly patient charts and accurately inputting details of 450 - 500 procedures into the Medicaid, public aid, and private billing systems.