Sameer Abdool Email & Phone Number

- To develop and maintain a digital application architecture for the council.Input into the development of the ICT Strategy and Digital Transformation programme while ensuring that systems adhere to relevant national and local standards and emerging partnerships.- To provide information and advice to the Strategic Design Authority to ensure compliance with the ICT Strategy and other relevant Council strategies.- To provide 3rd line application support resolution service for incidents reported and allocated through the Service Desk and implement change in accordance with thechange control process.- Responsible for project delivery and project management of allocated work planprojects.

Dorking, England, United Kingdom

Surrey

Experienced in using the following technologies (List not exhaustive):- Windows server 2003 / 2008 (R2) / 2012 (R2)- Exchange 2003 / 2010- Office 2003 / 2007 / 2010 / 2013- SupportWorks- iGel UMS- NetSupport- Some PowerShell Scripts- vSphere VMWare- Hyper-V (TestLab experience)- AD- Basic config of Cisco switches- Mitel- Rostrvm- Gazeteer- MapInfo (basic)- NetBackup- VEEAM- GOOD- McAffee Enterprise- ManageEngine Desktop Central...

Gatwick / Heathrow

I was managing a team of around 140 employees which included Duty Managers, supervisors, planner, etc… and to ensure that the company ran a cost effective security operation without compromising Standards/Regulations/SLA, etc... I was also assigned a task to manage the I-SEC operations in France for 15 months from June 2010. I trained I-SEC/Non-I-SEC staff across EU/Non EU countries. Building a positive relationship with our stakeholders/business partners/Union members was one of my critical tasks which I successfully managed. I successfully completed the CCE pilot project for I-Sec and partnered with American Airlines & Lancaster University.Worked overseas to assist other subsidiaries whether operational or managerial.

The Barbican Studio - London

Providing IT consultancy services, Network installations and Troubleshooting, Sales, VoIP (Alcatel Omni PCX)Telephone line installation and fault finding (Analogue & Digital), Cable wiring like CAT5e as well as patch panel wiring for voice and data. Some of the clients I have worked with are Multiplex/NHS (sub-contractor)/Maverick Telecoms.

London, United Kingdom

ICT Technician providing 1st-2nd-3rd line support to over 1000+ users across the Trust & VoIP Support. Troubleshooting of networked computers, liaising with external companies to escalate unresolved issues. I also successfully managed different projects such as the testing/implementation and use of a new helpdesk software for the NHS called Track It, roll out upgrade projects for the PCT at the main site and other Surgeries, upgrading the e-mail system from Route X400 to Microsoft Exchange 5.5, upgrade of the telephone system from analogue to VoIP (Alcatel Omni PCX)

Engineer’S Degree, Bts - Senior Technician In Electronics & Industrial Automation (Tseai)

Design/Testing of electronic cards. Used PSPICE / OrCAD

Bachelor’S Degree, Baccalaureate (Science) - Bac S

Post-Uni studies.