Sam Bhalla Sphr, Lean Six Yellow Belt Email & Phone Number

@ Hiregenics Southwest Airlines

Macon, Ga

Led and managed relocation to Macon including successfully staging and selling home in TX in record time.• Applying for opportunities with organizations that share my passion and values• Exploring new topics to broaden my horizons through EdX• An Active participant in HRCI webinars

Grand Prairie, Texas, United States

• Managed the full-cycle recruiting process to meet the staffing needs across all levels.• Determined and established processes of obtaining top talent in alignment with strategic objectives and needs, while improving the candidate experience.• Increased quality of hire while decreasing time to fill and fostered an advisor mindset with candidates and teams through process excellence.• Partnered with hiring managers, and interview teams to ensure job requirements and expectations were clearly understood and candidates were assessed against appropriate criteria.• Utilized and managed various job boards proactively to build pipeline and maintain ongoing candidate engagement/management.• Provided subject matter expertise and rapid response to key stakeholders (Hiring team, candidates, HR Manager) to ensure a smooth experience.• Produced and analyzed reports utilizing HRIS system to identify talent trends including being able to find ways to measure effectiveness of initiatives and programs developed by the team.• Partnered and mentored recruiters on the team to help them in their own career development progress.

Dallas, Texas, United States

Assisted in screening volunteer applications, and scheduled appointments for interview with HR Manager.Engaging residents in creative ways to communicate and motivate them.Providing Companionship to residentsWriting detailed reports for residents’ visitsAssist in creating online onboarding training for volunteers.In charge of digitizing past patient records and organizing patient records.

Canada

•Designed Standard Operating Procedures for all 84 positions for a $92 MM gaming operation in Ontario. • Generated training plans and content for various topics and positions to implement training in the future.• Developed a strong framework of team-building and team spirit. Fostered intra-group and inte-rgroup teamwork among management, supervisory, and line teams.

Conestoga is Ontario’s fastest growing community college with 30,000 students, where learning is connected to building career successProfile: Provided effective leadership, and formalized instruction to 30 post-grad students.• Key Accomplishmentso Developed individualized instruction using current interactive technologies and practices.o Spearheaded pilot project, “Major Program Review”- a formal strategic review of 3 courses.• E Learningo Leveraged Multi-media and Learning Management Systems for effective online delivery• Review and Reportingo Established a strong relationship with local business owners, and associations o Conducted meetings to facilitate input from key stakeholderso Successfully developed questionnaires and conducted interviews to obtain valuable datao Effectively authored and submitted the final report, within the timeline and allocated budget• Training and Facilitatingo Updated course outlines for Business Communications and Accommodations Managemento Built strong professional relationships with HR Managers of various hotelso Trained in conducting meetings, ethics of business communication, and leadership

Ontario, Canada

Fanshawe is one of the largest colleges, in Ontario, with 4 campuses and 42000 students Profile: Managed and facilitated online course delivery for associates in ON’s fastest growing college• Key Accomplishmentso Successfully integrated Organizational Behavior course online using eMAP.o Conceptualized training programs for post-grad associates for effective online navigation• Onboardingo Designed an interactive online onboarding for new online post-grad associates • eMAPo Effectively used various LMSs, including Elluminate Live, D2L, and BlackBoard to teacho Provided periodic recommendations for further improvements of the courseo Trained associates to effectively use eMAP for lectures, surveys, quizzes, content, discussions, and assignments

Caribbean, North America

CIIHMC is headquartered in the South of Saint Lucia, with satellite branch in Castries offering customized globally accredited training programs, in hospitality, culinary, operations, leadership, and management.Profile: Opened and operated the training institute, by partnering with AHLEI, to offer globally accredited courses, using the European Style Apprenticeship Model.• Key Accomplishmentso Planned, developed, implemented and monitored all policies and procedureso Led, managed and successfully completed various training projects using different methodologies, and developed evaluation tools for various training programso Mentored and coached managers, staff, and students, and resolved issues related to performance and conflicts. o Fostered and maintained strong internal and external relationships• Professional Partnerships and Relationshipso Authored RFPs and awarded contracts for various training programs sponsored by the European Union, Ministry of Education, Sea & Airports Authority and several high end resortso Partnered with American Hotel Lodging and Educational Institute to deliver various hospitality courseso Worked diligently with local community colleges, and universities to provide career development plans for students and faculty• Training and Developmento Created and implemented training programs for Executive, Department Heads and associates.o Produced brochures and training materials for various programs including customer service, leadership development, cultural sensitivity, and On-Target Sales• Talent Managemento Assessed the needs for recruiting associates and supervisors in partnership with HR departmentso Identified key associates with potential, flair and interest for management opportunitieso Created, implemented and monitored customized training programs for their Leadership Development, once promoted

Eastern Caribbean

In Various 5 and 7 star resorts, The Air and Sea Ports Authority, Ministry of Education and Tour Operating Companies of St. Lucia• Key Accomplishmentso Conducted needs analysis, along with HR and provided recommendations for trainingo Customized and implemented innovative training programs, and evaluative toolso Noticed visible increase in staff morale and thereby increasing customer satisfaction and sales by 25%• Human Resource Confidentiality and Complianceo Maintained strict confidentiality and compliance between associates and organizations, thereby earning their trust and loyalty• Associate Engagement/Satisfactiono Brainstormed and prioritized with the associates for their training expectationso Involved associates in designing a training video for Customer Service Training Program• Training and Developmento Implemented “Excel in Service” training program for 200 associates of various resortso Created, conducted, reviewed and monitored managers’ training program for 20 managers

St. Lucia

Sandals Resorts: Beaches Turks & Caicos, La Toc, Halcyon, Grande, (St Lucia) and Red Sea Hotels, EgyptStructured and implemented programs and policies in the areas of training, incentives and new-employee orientation. Fostered teamwork implementing a positive conversation within the organization which resulted in employee retention rate of 45%.Trained 25 member management team on best practices, conducting workshops and one on one coaching sessions to increase morale for employees. Wrote employee manuals, covering issues including disciplinary procedures, code of conduct information. Developed and Conducted innovative training programs and tools to suit the needs of over 400 employees of the resorts Key player in senior management meeting outlining the KPI results and preparing information on quality control measures, and sales as related to the workforce and training programs. Initiated various workshops including customer service, for employees to increase wine sales and customer satisfaction; achieving a sales increase of 55%

Canada

MOHAWK COLLEGE 2002-2004Create new course outlines, reconstruct and deliver “Exceptional Customer Service” WorkshopsST CLAIR 1998-1999Taught AHLA Toursim and Marketing Course for Hospitality ProfessionalsTaught "Hospitality Today" for 1st year Diploma studentsAssisted in conducting a feasibility study for a gaming collegeDeveloped curriculum for fine dining service courseHRDC-DUFFERIN CATHOLIC SCHOOL BOARD 1999-2001Networking with Industry Professionals and getting their buy-inMaking presentations to Industry Professionals and High School studentsFacilitating career profiling for High School StudentsOrganizing job shadowing for students Assisting in organizing career fairsCAESARS WINDSOR- 1998-1999Prepare schedules for the teamOversee the operations of the fine dining restaurantMaintain the wine cellar of the restaurantTraining new hires for micros and serviceConducting pre-post briefings for the team Promoted to F&B outlets manager, My responsibilities includedWorking closely with 7 other outlets managers Relieving them for vacations and days offConducting training needs analysis in all of the outlet

Masters In Hospitality Administration, Hospitality Administration/Management, A+

Activities and Societies: Member of HCIMAThesis: "Feasibility of Investors in People Standard" in the UK Hospitality Industry.

Advanced Diploma In Food And Beverage Management, Food And Beverage

Activities and Societies: Organizing themed food festivals Working the student bars in the weekend Working in outdoor catering banquets.