Sam Bhalla Sphr, Lean Six Yellow Belt Email & Phone Number

@ Hiregenics Southwest Airlines

Macon, GA

• Led and managed relocation to Macon including successfully staging and selling home in TX in record time.
• Applying for opportunities with organizations that share my passion and values
• Exploring new topics to broaden my horizons through EdX
• An Active participant in HRCI webinars

Grand Prairie, Texas, United States

• Managed the full-cycle recruiting process to meet the staffing needs across all levels.
• Determined and established processes of obtaining top talent in alignment with strategic objectives and needs, while improving the candidate experience.
• Increased quality of hire while decreasing time to fill and fostered an advisor mindset with candidates and teams through process excellence.
• Partnered with hiring managers, and interview teams to ensure job requirements and expectations were clearly understood and candidates were assessed against appropriate criteria.
• Utilized and managed various job boards proactively to build pipeline and maintain ongoing candidate engagement/management.
• Provided subject matter expertise and rapid response to key stakeholders (Hiring team, candidates, HR Manager) to ensure a smooth experience.

Dallas, Texas, United States

Assisted in screening volunteer applications, and scheduled appointments for interview with HR Manager.Engaging residents in creative ways to communicate and motivate them.Providing Companionship to residentsWriting detailed reports for residents’ visitsAssist in creating online onboarding training for volunteers.In charge of digitizing past patient.

Canada

• Designed Standard Operating Procedures for all 84 positions for a $92 MM gaming operation in Ontario.
• Generated training plans and content for various topics and positions to implement training in the future.
• Developed a strong framework of team-building and team spirit. Fostered intra-group and inte-rgroup teamwork among management, supervisory, and line teams.

• Conestoga is Ontario’s fastest growing community college with 30,000 students, where learning is connected to building career successProfile: Provided effective leadership, and formalized instruction to 30 post-grad.
• Key Accomplishmentso Developed individualized instruction using current interactive technologies and practices.o Spearheaded pilot project, “Major Program Review”- a formal strategic review of 3 courses.
• E Learningo Leveraged Multi-media and Learning Management Systems for effective online delivery
• Review and Reportingo Established a strong relationship with local business owners, and associations o Conducted meetings to facilitate input from key stakeholderso Successfully developed questionnaires and conducted.
• Training and Facilitatingo Updated course outlines for Business Communications and Accommodations Managemento Built strong professional relationships with HR Managers of various hotelso Trained in conducting meetings.

Ontario, Canada

• Fanshawe is one of the largest colleges, in Ontario, with 4 campuses and 42000 students Profile: Managed and facilitated online course delivery for associates in ON’s fastest growing college
• Key Accomplishmentso Successfully integrated Organizational Behavior course online using eMAP.o Conceptualized training programs for post-grad associates for effective online navigation
• Onboardingo Designed an interactive online onboarding for new online post-grad associates
• eMAPo Effectively used various LMSs, including Elluminate Live, D2L, and BlackBoard to teacho Provided periodic recommendations for further improvements of the courseo Trained associates to effectively use eMAP for.

Caribbean, North America

• CIIHMC is headquartered in the South of Saint Lucia, with satellite branch in Castries offering customized globally accredited training programs, in hospitality, culinary, operations, leadership, and.
• Key Accomplishmentso Planned, developed, implemented and monitored all policies and procedureso Led, managed and successfully completed various training projects using different methodologies, and developed evaluation.
• Professional Partnerships and Relationshipso Authored RFPs and awarded contracts for various training programs sponsored by the European Union, Ministry of Education, Sea & Airports Authority and several high end.
• Training and Developmento Created and implemented training programs for Executive, Department Heads and associates.o Produced brochures and training materials for various programs including customer service, leadership.
• Talent Managemento Assessed the needs for recruiting associates and supervisors in partnership with HR departmentso Identified key associates with potential, flair and interest for management opportunitieso Created.

Eastern Caribbean

• In Various 5 and 7 star resorts, The Air and Sea Ports Authority, Ministry of Education and Tour Operating Companies of St. Lucia
• Key Accomplishmentso Conducted needs analysis, along with HR and provided recommendations for trainingo Customized and implemented innovative training programs, and evaluative toolso Noticed visible increase in staff.
• Human Resource Confidentiality and Complianceo Maintained strict confidentiality and compliance between associates and organizations, thereby earning their trust and loyalty
• Associate Engagement/Satisfactiono Brainstormed and prioritized with the associates for their training expectationso Involved associates in designing a training video for Customer Service Training Program
• Training and Developmento Implemented “Excel in Service” training program for 200 associates of various resortso Created, conducted, reviewed and monitored managers’ training program for 20 managers

St. Lucia

Sandals Resorts: Beaches Turks & Caicos, La Toc, Halcyon, Grande, (St Lucia) and Red Sea Hotels, EgyptStructured and implemented programs and policies in the areas of training, incentives and new-employee orientation. Fostered teamwork implementing a positive conversation within the organization which resulted in employee retention rate of 45%.Trained 25.

Canada

MOHAWK COLLEGE 2002-2004Create new course outlines, reconstruct and deliver “Exceptional Customer Service” WorkshopsST CLAIR 1998-1999Taught AHLA Toursim and Marketing Course for Hospitality ProfessionalsTaught "Hospitality Today" for 1st year Diploma studentsAssisted in conducting a feasibility study for a gaming collegeDeveloped curriculum for fine.

Masters In Hospitality Administration, Hospitality Administration/Management, A+

Activities and Societies: Member of HCIMAThesis: "Feasibility of Investors in People Standard" in the UK Hospitality Industry.

Advanced Diploma In Food And Beverage Management, Food And Beverage

Activities and Societies: Organizing themed food festivals Working the student bars in the weekend Working in outdoor catering banquets as.