Sameera Lakhani Email & Phone Number

Richmond, Virginia, United States

• Purchased product from wholesalers and listed on amazon• Answered customer inquiries through e-mails and phone calls• Created, maintained, and entered information into amazon databases• Checked in and unloaded incoming freight• Printed shipping labels for sold product for dispatch to customers• Listed products demanded by customers by analyzing google form survey results

Richmond, Virginia, United States

• Provided day-to-day support in a classroom of up to 15 preschool children• Worked with various age groups, including children age 1 and 5• Assisted in preparing lessons and materials to support kindergarten readiness• Provided afterschool care for school-age children to ensure safety and well-being• Oversaw healthy snacks and exercise opportunities for children age 5 through 10• Provided assistance with homework and study as needed• Plans curriculum filled with fun activities based on children’s interests to entertain and teach• Uses structured play to teach children to use logic to solve problems• Monitors under-performing children and works with parents to develop plans for improvement• Maintains discipline in the classroom using positive reinforcement• Communicates regularly with parents to keep them updated on the progress of their children through emails, Messages, and phone calls.

Richmond, Virginia, United States

• Lead overall customer service and day to day operations.• Proactively participated in meetings and helped create new practices.• Answered calls, responded to emails, and spoke with clients face-to-face.• Processed a range of documentation and entered information into databases.• Consistently met my short and long-term targets.• Trained, coached, and supervised new staff members.• Pitched ideas on how to improve performance and efficiency.• Helped management to identify workflow issues and find solutions.• Supervised and delegated tasks to a team of [12] people.

Huguenot, Richmond, Va

• Recruited, hired, and trained positive, enthusiastic employees, ensuring excellent customer service.• Developed, managed, and assigned tasks appropriately to ensure the store is clean, adequately stocked, organize, and well-kept based on Company standards.• Ensured that all required employment related posters and signs are in a place that is easily accessible to all employees.• Analyzed daily sales and expense information and take appropriate action to maximize sales and net profits.• Checked-in deliveries, ordering, and stocking supplies.• Reported needed repairs of equipment to owner.• Created and entered new PLUs of new merchandise.• Managed the store during the shifts.• Ran a register, count down drawers, make deposits, cook pizzas, and burgers.• Maintained a healthy relationship with customers including solving problems.• Managed the operations of the gas station by assisting customers with transactions, assisting trucks with fuel tank refills, cleaned spills accordingly.

Hancock Village St

• Ensured that all guests received a warm greeting at the register, thanks for their patronage and offer of assistance to their vehicles.• Met or exceeded item-per-hour and scanning goals (processing hundreds of customer transactions daily) while balancing drawer at the end of each shift.• Distinguished as the store's first associate to win "Employee of the Month" within 6 weeks of hire.• Honored with "Integrity Award" for using downtime to clean and organize work area.• Maintained knowledge of weekly ads, advertised specials and other promotions

Richmond, Virginia, United States

• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products• Balanced and organized cash register by handling cash, counting change, and storing coupons• Answered product questions with up-to-date knowledge of sales and store promotions• Helped customers locate items and join reward programs to promote loyalty, satisfaction, and sales numbers• Accurately handled large amounts of money on the cash register.

Hyderabad, Telangana, India

• Managing the outbound call queue and ensuring customer satisfaction• Providing expert level support in technical troubleshooting of wireless service product• Documentation of processes and standard operating procedures• Working with stakeholders to define and develop strategies to resolve business problems via digital technologies. • Lead the collaboration with risk and controls, legal and other stakeholders to ensure compliance requirements• Supporting Talent Acquisition, interviewing, and providing feedback to the recruiting teams.• Data entry and managing data in as per legal and compliance guidelines

Hyderabad, Telangana, India

• Managing the outbound call queue and ensuring customer satisfaction• Providing expert level support in technical troubleshooting of wireless service product• Documentation of processes and standard operating procedures• Working with stakeholders to define and develop strategies to resolve business problems via digital technologies. • Lead the collaboration with risk and controls, legal and other stakeholders to ensure compliance requirements• Supporting Talent Acquisition, interviewing, and providing feedback to the recruiting teams.• Data entry and managing data in as per legal and compliance guidelines

Certification, Jr Web Developer

Bachelor Of Commerce - Bcom, Bcom