•Interacting with clients for Day to Day Operational Challenges•Establish healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficiently.•Handle the team and motivated team members to assure the completion of work in sync with the organization’s goals to achieve business & individual goals.•Supporting the fronted team on sites for the backed follow-ups… Show more •Interacting with clients for Day to Day Operational Challenges•Establish healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficiently.•Handle the team and motivated team members to assure the completion of work in sync with the organization’s goals to achieve business & individual goals.•Supporting the fronted team on sites for the backed follow-ups •Ensuring the Regular Audit been done on the Company Guidelines•Making the automation strategies to make sure the business is with the latest technology •Making cost effective business models for the Clients Show less

• Interacting with clients for Day to Day Operational Challenges• Establish healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficiently.• Handle the team and motivated team members to assure the completion of work in sync with the organization’s goals to achieve business & individual goals.• Ensuring 100% manpower on sites for better and smooth operations… Show more • Interacting with clients for Day to Day Operational Challenges• Establish healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficiently.• Handle the team and motivated team members to assure the completion of work in sync with the organization’s goals to achieve business & individual goals.• Ensuring 100% manpower on sites for better and smooth operations on sites• Supporting the front end team on sites for the back end follow-ups Show less

• Interact with clients for Day to Day Operational Challenges, business development• Provide solutions on various services pertaining to facility management and operations.• Establish healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficiently.• Maintain timely MIS & database reflecting the trends & developments of the company regarding Operations Such as… Show more • Interact with clients for Day to Day Operational Challenges, business development• Provide solutions on various services pertaining to facility management and operations.• Establish healthy business relations with clients & external associates for securing repeat business & long term customer loyalty and worked towards solving their queries and complaints efficiently.• Maintain timely MIS & database reflecting the trends & developments of the company regarding Operations Such as (Snag List, Daily Checklist Etc.• Assist the Sales Team in creating company’s profile and preparation of presentation related to sales/revenue achieved.• Retain customers by providing best possible service in terms of immediate response to enquiries, quick execution of orders & by keeping the customers updated.• Handle the team and motivated team members to assure the completion of work in sync with the organization’s goals to achieve business & individual goals.• Ensure target achievement as prescribed by the management through effective strategy implementation. Show less

Working with SSTL. (Sistema Shyam TeleServices Limited -- MTS) as a Associate Specialist since July’10. I was responsible for daily reports, Keeping an eye on Top Call Drivers and ensuring to highlighting any abrupt increase.Got opportunity to handle Outbound, Responsible for increasing Contact%, SLA Adherence VAS Up-Selling. Handling 7 process (Welcome Call , Close Looping , Web Chat , Email Process , Retention and MNP Port out)

Worked with Addeco. (Dishnet Wireless Ltd.-- AIRCEL) as a executive. since June’09. I am responsible for daily reports and also for analyzing and process simplification. Keeping checks on the Process betterment by analyzing with various reports . Work Includes Making of PPT’s for reviews and reports as required by the process

Worked with Kou-Chan Knowledge Convergence Pvt. Ltd. (Airtel Broadband & Telephone Services) as a C.C.E. since May’07. I was responsible for attending and resolving customer queries.Promoted to the post of MIS Analyst. Responsibility includes creating daily reports and also for analyzing and process simplification. Keeping checks on the productivity of the CCE by which they can perform in a better way

Worked with In Touch Solution Pvt. Ltd., (HUTCH) as a C.S.R. since October’04 .I was responsible for attending and resolving customer queries. I was also responsible for managing the operations floor in absence of Team Leaders and Managers. I have been also assigned recurring tasks like, resolving escalated calls, helping executives in improving their performance, etc:-Promoted to the Quality Executive for the U.K based process (T – Mobile) .I was responsible for the call auditing… Show more Worked with In Touch Solution Pvt. Ltd., (HUTCH) as a C.S.R. since October’04 .I was responsible for attending and resolving customer queries. I was also responsible for managing the operations floor in absence of Team Leaders and Managers. I have been also assigned recurring tasks like, resolving escalated calls, helping executives in improving their performance, etc:-Promoted to the Quality Executive for the U.K based process (T – Mobile) .I was responsible for the call auditing and also responsible for keeping check on the CSE quality thru which CSE could not deliver the wrong information to the customer Show less

Worked in the FRONT OFFICE.Served as a part of HOUSE KEEPING department.Worked under the CHEF in the Italian Kitchen.Also worked in the service department in the Italian Restaurant

Worked as a crew member in the kitchen, lobbyAs crew in the cash counter section