Sameer Mulla Email & Phone Number

Navi Mumbai, Maharashtra, India

• Manage and lead a team of cloud Technical Support Engineers.
• Handle day to day team operations and delivery.
• People Management – Rostering, Leave Management, Resource allocation, Administration, Conflict Management, Training, etc.
• Drive delivery and ensure quality of work via efficient supervision and continuous feedback.
• Handle contingency situations that could impact team operations and service delivery.
• Conduct client meetings, team meetings, technical reviews and escalation handling.

Belāpur, Maharashtra, India

• Monitor and manage in-house Sales Team’s transaction and ensure compliance with CRM platform.
• Improve CRM tool based on usage and transaction scenarios.
• Train Sales Team on best practices and CRM use for efficient lead management and client experience.
• Audit and monitor leads and client experience.
• Implement process improvements in the overall functioning of business and sales.
• Validate and suggest improvements on core CRM platform, based business requirements.

Indore, Madhya Pradesh, India

• B2B Product Specialist for O365 Services on CSP model.
• Reseller Manager End2End
• O365 Portal Issues – User Profiles, Licence Management, Security and Compliance Center, Organization Management, Admin Console, O365 Groups, Support Management, Password and user account admin.
• SharePoint Online – Site creations, User Permissions, Web Parts, Team Site issues, List & Libraries, External Sharing, Map Drive.
• One Drive For Business – Sync issues, Library Management, Permission & Sharing, ODB Client installation and troubleshooting.
• Exchange Online – Mailbox provisioning and management, Shared Mailbox, Storage Management, Permissions, Send As, Alias Management, Domain association and verification, Distribution List, O365 Groups, Public Folder.

Mumbai Area, India

• Job Description –
• Working as Microsoft Sr. Tech Support Consultant & technical quality auditor for Microsoft SharePoint / Microsoft Exchange / Office365 suite of products.
• The day to day activity involves handling escalations and managing technical issues encountered with Microsoft Enterprise Cloud Product. Handling enterprise client’s requests and technical issue management using.
• Issue tracking, generating reports and implementing action plan for better team and process improvement.
• Managing up selling of O365 subscription’s and support plans.
• Handling a team of 15 engineers supporting Microsoft Office365 Cloud Platform.

Mumbai Area, India

• Coordinate and manage requests related to the use of LRN’s Client-facing E-learning systems. These requests span from general “how to” questions to in-depth discussions of how to properly configure the system for a.
• Assist Clients with their implementations of E-Learning Projects and Courses.
• Perform other duties as assigned egg: Partner Management, Partner Trainings, Coordinate with Account Executives & Partners on Project Completions, Lead Technical Presentations and coordinate with Technical and Business.
• Identify new business requirements and promote relevant solutions to maintain and enhance sales pipeline.

Mumbai Area, India

• In depth research on the allotted Territory / Markets regarding the services that we offer. Monitor the business trends in the field of IT Services, BPO & Software development outsourcing. Egg: ERP, CRM, Software.
• Getting new clients onboard for the services that we offer. Breaking into new territories & industries & generating business for the company.
• Sending out fliers, designing campaigns, generating leads, managing prospective client’s business requirements & offering them custom designed solutions & services.
• Co-coordinating with the core Business Team on our end & clients end once the prospective client requests for RFP.
• Job involved lot of patience, quality & commitment as we work with decision maker’s egg: VP, CFO, and CEO.

Mumbai Area, India

• Attending and allotting Computer and Network related issue to field engineers for home and business clients.
• Handling client escalations.
• Personal onsite technical support to customers if required.
• The job also involved getting new contracts & renewals with end users and SME’s for AMC services.
• Managing field technical support executives.

Mumbai Area, India

• Managing all the IT related infrastructure of the company. The setup included 20 desktop computers in all.
• Software installations, hardware issues, network issues, taking backups.
• Setting up new PC systems, etc.
• Procurements.