Sameer Kapoor Email & Phone Number

Gambrills, Md, Us

Gambrills, Md, Us

Rosedale, Maryland, United States

• Managed the collection, categorization, and preparation of IT devices for deployment, ensuring all hardware was accurately processed and operational.• Conducted quality assurance checks on IT equipment, verifying functionality and readiness for customer use.• Organized and tracked IT assets through inventory management systems, optimizing the workflow for incoming and outgoing technology shipments.• Coordinated the setup and staging of devices for deployment to various client locations, contributing to streamlined IT operations.• Performed hardware diagnostics and troubleshooting on devices to ensure they met operational standards.• Collaborated with cross-functional teams to ensure the timely and secure handling of IT equipment, adhering to safety and security protocols.

Aberdeen, New Jersey, United States

• At Parwan Electronics, I managed the USANotify.com services platform, widely used by Electronic Medical Record (EMR) companies to optimize patient appointment reminders, significantly reducing no-show rates and boosting provider revenue. I was responsible for ensuring the seamless operation of the "STIR/SHAKEN" feature, which prevented spam call warnings and ensured smooth message delivery.• In addition to healthcare, the platform supported government transportation departments with service alerts for vehicle repairs and expanded into the securities sector, providing real-time alerts based on key indicators. • I oversaw the platform’s multichannel alert system, delivering notifications via phone calls, SMS, email, and WhatsApp. I also contributed to integrating AI-driven speech recognition and text-to-speech technologies using APIs from Microsoft, Meta, and Amazon, as well as in-house solutions powered by Nvidia, to meet growing customer demand.

Severna Park, Maryland, United States

▪ Assist in generating strategic business solutions in efforts to increase sales.▪ Maintained positive relationships with customers and vendors and resolved customer complaints and issues promptly and effectively.▪ Pioneered the company’s shift to an online presence by creating Google Business, Facebook/Instagram business, and starting a company website to maximize customer count.▪ Managed all aspects of store operations, including inventory management, sales forecasting, staffing, and financial performance.▪ Trained and supervised a small team of employees, delegated tasks, and maintained a positive and productive work environment.▪ Created innovative marketing and advertising campaigns in various social media outlets to promote the business’ various promotionaloffers and increase brand awareness in the local community.▪ Ensured compliance with all federal, state, and local regulations related to the sale and distribution of alcohol.▪ Perform system software installations and updates on company devices. ▪ Unbox, install, and implement various hardware and software throughout the store.▪ Utilized data entry and analysis to track sales and inventory of specific products.▪ Regularly maintain and troubleshoot POS systems, computers, laptops, printers.

Baltimore, Maryland, United States

▪ Participate with a group of like-minded students discussing ideas & entrepreneurship opportunities. Aug. 2021– Present▪ Regularly communicate with UMBC Student Council to update them on our club and gain insight into school news.▪ Initiate thought-provoking classroom discussions to help students develop their critical thinking abilities about the selected weekly topic.▪ Organize meetings and maintain details utilizing MS Excel & Word.

Baltimore, Maryland, United States

▪ Represent organization on campus and in the local community. Aug. 2021 – Present▪ Provide opportunities for students to become involved on campus through general interest in Information Security.▪ Communicate effectively with students from diverse backgrounds

Baltimore, Maryland, United States

▪Colloborated with a small group and direct contact employee from a company of our choosing. Gather requirements then model, analyze, and design a complete business analysis report. ▪Design and create various process models, child diagrams, and data dictionaries using information and data given by our direct contact from the company we were working with.

Baltimore, Maryland, United States

▪ Collaborated with a group to design and develop a comprehensive database while inserting a set of sample data and implementing required features using PL/SQL. ▪ Used Oracle database developer to create ER diagrams, data structure, SQL scripts, and construct the final database with appropriate records. ▪ Finally create procedure statements and demo.

Baltimore, Maryland, United States

▪ Collaborated with a group to redesign a campus network from the ground up using a given subset of buildings. by designing a wireless network and determining how many switches, routers, access points, distribution, and access layers are needed. ▪ Used online editor to create logical and physical diagrams that detail the locations of all network equipment on each floor of every building and mark the final budget used of all equipment and keep it under a certain amount.

▪ Successfully multi-tasked while remaining courteous and professional in a fast-paced retail environment.▪ Provided exceptional customer service to customers, ensuring a positive shopping experience and resolving any customer issues or complaints. ▪ Assisted with inventory management, including receiving and stocking shipments, conducting inventory counts, and ensuring accurate inventory records. ▪ Demonstrated strong product knowledge, including features, benefits, and effectively communicated this information to customers to drive sales.▪ Utilized sales techniques, including suggestive selling and upselling, to meet and exceed sales targets. ▪ Performed system updates on registers and computers and printer setup and pair