Sameerkhan Pathan Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune Area, India

Managng a team of staff including programmers, analysts and support specialists.Monitor, analyze and address reliability & performance issues of servers and network elements Planned and managed all company IT projects and team coordination/executionPlanning maintenance or shutdown activities related with teams for Infrastructure.Using Drive, IT Global Support ticketing system with ITIL processes.New user creation on local AD server, Password related, accounts related issues… Show more Managng a team of staff including programmers, analysts and support specialists.Monitor, analyze and address reliability & performance issues of servers and network elements Planned and managed all company IT projects and team coordination/executionPlanning maintenance or shutdown activities related with teams for Infrastructure.Using Drive, IT Global Support ticketing system with ITIL processes.New user creation on local AD server, Password related, accounts related issues, Induction, local shared folder access/modify provide to users Resolve and ensure timely notification and escalation to appropriate assignment groups of the reported incidents.Establish project plans and deliverables for initiatives.Coordinating with different vendors (HP/IBM/RITTAL/Eaton/Siemens/Cisco) for the new Network creation, Hardware call logging, Server maintenance, Shutdown activitiesAsset management, Vendor management, weekly reports, documentation, attend meetings with local (Chennai, Mumbai, Bangalore) & global teams (US, China, Italy)Responsible for performing Incident/Change/Requests management & coordination with teams if any P1/P2 ticket raisedMonitored and managed operational activities. Design and implement software packaging and Monthly patching strategies for windows desktopsHands on experience in executing Incident, Problem and change management process Profile SummaryCommunicated with the support team and implemented the organization’s operational guidelines, standards and policies.Designed and coordinated training programs for employees in order to enhance work efficiency.Completes projects by coordinating resources and timetables with user departments and data center.Generate the reports & create dashboard for IT infrastructure as per the requirement. Sound knowledge of application release management, application/server monitoring Completes projects by coordinating resources and timetables with user departments and data center. Show less

Pune Area, India

Pune, Maharashtra, India

Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology.Working on Exchange and AD server of Faurecia and maintaining all the users of India ,China and France.Support /Troubleshooting for Email,Internet,Software,Integration to Employees.Perform data backups and disaster recovery operations on VERITAS Net backup 7.1Defining backup and restoration strategies.Respond to tickets opened by routine alarms and network issues.… Show more Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology.Working on Exchange and AD server of Faurecia and maintaining all the users of India ,China and France.Support /Troubleshooting for Email,Internet,Software,Integration to Employees.Perform data backups and disaster recovery operations on VERITAS Net backup 7.1Defining backup and restoration strategies.Respond to tickets opened by routine alarms and network issues. Management of Symantec VERITAS NetBackup Server.Administration of Windows Server 2003(Installation and configuration).Update the AV through Symantec endpoint protection console.Administration of Active Directory, Proxy server and DNS, DHCP,Management of LAN and VLANs network with layer 3 switch.Working on Exchange 2003 and 2010.Monitoring SCOM and NAGIOS and ORION.Installation and configuration of LANDESK and VMware servers.Creating and Providing NAS Folder access to users in network.Increase mailbox size according to company policy.Installation of ESX Servers, vSphere Client and Vcenter ServerCreate the datastore for storing VMs and data Show less

 Creating User accounts using Active Directory. Installing the online software and configuring the system. Handling 23000 user’s calls through R-admin, net meeting, & Remote Assistance. Resolving tickets any Incident Management tool like Hp Open view and BMC Remedy. Deep Understanding SCOM, NOC & Firewall Alerts tracking & managing Logs. Mailbox shifting of users between different servers & domain. Outlook configuration with exchange server.(RPC over HTTP or… Show more  Creating User accounts using Active Directory. Installing the online software and configuring the system. Handling 23000 user’s calls through R-admin, net meeting, & Remote Assistance. Resolving tickets any Incident Management tool like Hp Open view and BMC Remedy. Deep Understanding SCOM, NOC & Firewall Alerts tracking & managing Logs. Mailbox shifting of users between different servers & domain. Outlook configuration with exchange server.(RPC over HTTP or POP3) Monitoring all operation Manager alerts and takes the proper action.  Handling/Setting/Configuring Servers. Working on Exchange Server of Tech Mahindra maintaining all the users of Pune, Mumbai, Bangalore, Noida, Chennai, Kolkata and UK. Migration of Users AD accounts from one Domain to another Domain Adding/deleting/creating/modifying user account information, resetting passwords, Renaming etc. Raised the incident with Trend support Engineer and take proper follow-up on resolutions Show less

Roles & Responsibility:-Installation and configuration in single and multi OS mode (along with other os).Management of LAN and VLANs network with switch.Troubleshooting networks Devices.Wireless LAN, IP addressing, Routing Protocols. Internet Services.Troubleshoot LAN (wired and wireless network)System administration on server 2003, Windows Vista

Roles & Responsibility:-Installation and configuration in single and multi OS mode (along with other os).Management of LAN and VLANs network with switch.Troubleshooting networks Devices.Wireless LAN, IP addressing, Routing Protocols. Internet Services.Troubleshoot LAN (wired and wireless network)System administration on server 2003, Windows Vista