Head of Sales, Marketing & Operations at TATA Realty - The Promont Phase II, overseeing and managing the project in partnership with Xanadu, driving sales, marketing, and operational excellence.

As a team member of Puravankara Ltd, a leading real estate firm in Bangalore, my role primarily involves working with the sales team at the Meraki and Sound of Water projects. I was responsible for handling both walk-in and digitally generated leads, guiding prospective buyers towards making informed decisions about their dream home with Puravankara.Working in the luxury segment of the real estate market, I take pride in handholding clients through every step of the buying process. I… Show more As a team member of Puravankara Ltd, a leading real estate firm in Bangalore, my role primarily involves working with the sales team at the Meraki and Sound of Water projects. I was responsible for handling both walk-in and digitally generated leads, guiding prospective buyers towards making informed decisions about their dream home with Puravankara.Working in the luxury segment of the real estate market, I take pride in handholding clients through every step of the buying process. I work towards building a rapport with clients, understanding their needs and preferences, and showcasing the unique selling points of the project.Apart from facilitating site visits, I offer clients a virtual tour of the project, helping them visualize their future home. With my strong communication and interpersonal skills, I am adept at addressing their queries, building their trust, and ultimately helping them make an informed decision.Overall, my role requires a strong customer-centric approach, a keen eye for detail, and the ability to work effectively in a fast-paced environment. Through my dedication and passion for real estate, I strive to deliver an exceptional customer experience, thereby contributing to the growth and success of Puravankara Ltd. Show less

As the Head of Sales & Customer Success at Bitclass, an Edu Tech Platform as a Service (PAAS), I achieved significant growth by implementing strategic initiatives:Increased sales by over 20% month-over-month.Cut marketing expenses by leveraging our 1.5 million customer database for targeted campaigns.Launched new products and subscription plans.Established streamlined product development and customer success processes.Utilized referral leads for cold… Show more As the Head of Sales & Customer Success at Bitclass, an Edu Tech Platform as a Service (PAAS), I achieved significant growth by implementing strategic initiatives:Increased sales by over 20% month-over-month.Cut marketing expenses by leveraging our 1.5 million customer database for targeted campaigns.Launched new products and subscription plans.Established streamlined product development and customer success processes.Utilized referral leads for cold calling.Integrated new tools for enhanced quality control and monitoring.Implemented incentive structures and monthly distributions to motivate the team.Led a team of 18 members with two team leaders.Attained record-breaking revenue levels.Integrated a new CRM tool for efficient customer support.Generated additional revenue through cross-functional support.In summary, my tenure at Bitclass as Head of Sales & Customer Success resulted in substantial sales growth, cost optimization, product expansion, and improved customer satisfaction. The integration of new tools and incentive structures strengthened team performance, while the implementation of a new CRM tool enhanced customer support capabilities. Show less

As a manager, I was responsible for creating and managing a functional support and inside sales team. I developed SOPs and training modules for both organizations, defining SLAs, KPIs, and reporting structures, as well as script creation and delivery for the support team. I also implemented NPS calling, technology improvements based on client feedback, and internal QA checks to ensure high-quality service delivery.As part of my role, I was responsible for team hiring and training, as… Show more As a manager, I was responsible for creating and managing a functional support and inside sales team. I developed SOPs and training modules for both organizations, defining SLAs, KPIs, and reporting structures, as well as script creation and delivery for the support team. I also implemented NPS calling, technology improvements based on client feedback, and internal QA checks to ensure high-quality service delivery.As part of my role, I was responsible for team hiring and training, as well as creating reports and investor presentations. I managed workflow and operations inventory, ensuring seamless and efficient operations. Additionally, I served as the grievances officer for the portal, handling escalations and complaints in a timely and professional manner.I managed payment gateway operations and conducted regular call, email, and work analysis audits, providing feedback to the team to drive continuous improvement. I also monitored reviews on social media and Google Play Store, responding to queries and concerns as needed.I was responsible for managing Spykke's social media presence on Instagram, Twitter, Facebook, and LinkedIn, ensuring effective communication with customers and promoting the brand. I also managed roster planning, as well as daily and monthly agent performance reports.As part of my role, I managed outsourced partner and vendor relationships, defining SLAs, rejections, and answer ratios for outsourced vendors. Overall, my leadership and management skills were instrumental in ensuring optimal customer support and operational efficiency. Show less

As a manager, I led a team of 25+ members responsible for managing the customer services and operation - outbound process and the email process.In addition to managing the teams, I also served as the grievances officer, handling legal and internal escalations. My strong communication and interpersonal skills allowed me to effectively manage customer expectations and resolve complaints in a timely and professional manner.I was also responsible for managing the Urbanpro users and… Show more As a manager, I led a team of 25+ members responsible for managing the customer services and operation - outbound process and the email process.In addition to managing the teams, I also served as the grievances officer, handling legal and internal escalations. My strong communication and interpersonal skills allowed me to effectively manage customer expectations and resolve complaints in a timely and professional manner.I was also responsible for managing the Urbanpro users and teacher base community meet-ups program, which involved organizing and executing events to bring together the community and promote engagement.To ensure high-quality service delivery, I conducted regular call, email, and work analysis audits and provided feedback to the team. I also managed the reviews on Google and responded to queries on the mobile app on Google Play Store.As the manager, I was also responsible for managing UrbanPro's social media presence on Twitter, Facebook, and LinkedIn, ensuring effective communication with customers and promoting the brand.Finally, I managed KRA's and SLA's for both teams, ensuring that targets were met, and performance was continually improved. Overall, my leadership and management skills were instrumental in ensuring optimal customer support and operational efficiency. Show less

As a Team Lead, I handled a team of 08 Relationship Executives, ensuring their daily performance was tracked and monitored. I was the SPOC for Mumbai, Gurgaon, and Lucknow branches at the Bangalore Headquarter, liaising with stakeholders to ensure smooth operations.Additionally, I was the SPOC of the partner incentive program (Spotlight & Wallet share) for my regions. I collected research and analytic data from relationship executives and clients, providing valuable insights and… Show more As a Team Lead, I handled a team of 08 Relationship Executives, ensuring their daily performance was tracked and monitored. I was the SPOC for Mumbai, Gurgaon, and Lucknow branches at the Bangalore Headquarter, liaising with stakeholders to ensure smooth operations.Additionally, I was the SPOC of the partner incentive program (Spotlight & Wallet share) for my regions. I collected research and analytic data from relationship executives and clients, providing valuable insights and recommendations to drive business growth.As the Head of the Support process of Yougraphy, I managed order and issue follow-ups, handling escalations via call and email. I conducted data analysis and presented findings to hierarchies in daily call conferences, contributing to the improvement of business revenue generations, cold calling, and field visits.I was responsible for creating and following orders, as well as payment collection and allocation to create orders. I also oversaw the creation of profile pages on canvera.com via listing partners. Overall, my leadership and management skills were essential in ensuring optimal team performance, customer support, and operational efficiency. Show less

As the member of the retention desk team of 12 Advisers, I was responsible for maintaining their performance and retention tracker. I implemented the Problem Identification, Problem definition, and Problem resolution principle, which helped in minimizing the churn out for Idea (Client) by providing the best fit plan.I worked towards achieving end-to-end resolution with the concerned SPOC, which ultimately led to an increase in the AON (Annual Operating Network) of customers. My… Show more As the member of the retention desk team of 12 Advisers, I was responsible for maintaining their performance and retention tracker. I implemented the Problem Identification, Problem definition, and Problem resolution principle, which helped in minimizing the churn out for Idea (Client) by providing the best fit plan.I worked towards achieving end-to-end resolution with the concerned SPOC, which ultimately led to an increase in the AON (Annual Operating Network) of customers. My leadership and management skills enabled me to optimize team performance, provide effective customer support, and improve overall operational efficiency. Show less