Collaborationroom.AI is a next generation Communication platform. This patent pending purpose built product enables contact centers to support their work from agents just like they were in a brick and mortar facility. Our customers are seeing higher agent utilization, productivity and compliance and getting measurable ROI within 30 days of using the product

Parent Company for ACT Inc., Convergent, Revenue Cycle Management – Specializing in Business Process Outsourcing; $300Mn+ Revenue; 20 locations; 4000+ employeesChief Information Officer (CIO), ACT Holdings• Promoted to Holdings CIO, Reporting to CEO of parent company; managing a budget of $18Mn and 80+ staff• Supporting IT infrastructure for 100+ clients across Government, Healthcare, Financial Services, Utilities and Telecom industries.• Steering organization to leverage AI/ML and building world class application to enable Digital Communication with customers.• Established Center of Excellence in India to Support External and Internal customers.• Optimized operation staff by leveraging RPA technology.• Spearheaded IT consolidation effort across merged organizations Chief Information Officer (CIO), ACT Inc.Part of executive team, which grew company from $35Mn in 2012 to $85Mn in 2014, doubling EBIDTA and enabling ACT to acquire Convergent, USA.• Migrated ACT core infrastructure to Tier III datacenter. Converted infrastructure to be 100% virtualized and to have complete redundancy with automatic failover to the Disaster Recovery site.• Implemented Real Time Speech Analytics that helped reduce lawsuits by 50% and enabled operations partners to train team members and mitigate complaints.• Migrated ACT primary platform to Latitude, enabling us to build custom applications and increase operational efficiency.• Implemented asset management/helpdesk/change management/project management and configuration management to maximize IT resources and reducing helpdesk tickets by 50%

Cavalry is one of the largest Debt Buyer in country and is outsourcing debt to more to 38 financial services company. Offices in 4 locations, 600 employeesResponsible for successful execution of company’s business plan through development and deployment of organizational information system, software applications and IT support and infrastructure systems.• Conceptualized and led full revamp of telecom infrastructure project• Built new operational workflows to increase collection per seat by 200%.

Part of Executive team that grew the organization from $8Mn to $21Mn, leading to corporate acquisition by MNC, Aditya Birla Minacs.IT Head responsible for supporting voice, data, and design, deployment of operation support for onshore and offshore locations• Led Global Implementation of Genesys outbound contact center solution for Aditya Birla Minacs.• Negotiated new telecommunication contracts resulting in saving of 18% per annum in telecom cost by integrating Avaya PDS with Cisco routers and using SIP for outbound dialing. Net saving was $300,000 per annum.• Implemented thin client architecture for agent workstations reducing IT man-hours by 25%.

• Platform owner for Avaya Interaction Center, supporting business units and functions on telephony projects • Architected out-calling platform by integrating Avaya PDS and Edify IVR resulting in 50% savings and improving the quality of customer interaction.• Designed out-calling project for the Pharmacy Team saving the Target stores in restocking cost. Lead Architect for Thanksgiving out-calling project.

Supported BCR infrastructure partnered with business units to offer customized solution designs and applications.• Architected data warehouse for MIS reporting. Installed MS SQL 2000 and built reporting package that integrated with ACA and Avaya Predictive Dialer, resulting in reduced man hours for operations team in generating reports.• Implemented and supported Saleslogix for Sales team.• Deployed 2 offshore centers resulting in a net saving of 30% in payroll cost. Managed the project through the entire lifecycle including vendor selection, contract negotiation, technology implementation, and agent training.• Managed Telecom infrastructure saving the company $250,000 per annum in support cost with external vendors.• Researched and recommended new technology tools for the organization. Implemented Active Directory, firewalls and a VPN

Award Winning performance in providing pre-sales, implementation and post-sales support to regional sales team for application development solutions for Contact Centers and BPO• Developed applications on the Conversant Voice Response system, using tools including Script Builder, Voice @Works. • Designed and developed solutions using Avaya Centre VU CT server which provided cost effective CTI solution for domestic and international call centers.• Installed the first Avaya Predictive Dialing System (PDS) in India and provided in-house training to regional service engineers on Avaya products, thus reducing the dependence on Avaya COE for support.• Architected CTI solution using Conversant for domestic/international call centers.