Sameer Nasafi, Mba Email & Phone Number

Herndon, Va, Us

Help end users set up, troubleshoot, and train mobile devices within a video connection platform and application: functional testing and GUI testing. Windows, Mac, iOS, OSX, Office 365, Powershell, Active Directory, Service Now, JAMF, & MDM-Airwatch.To Department of Veterans to navigate end-user initial setup, troubleshooting, and training of mobile devices within a video connection platform and application., Create, update, and close customer tickets in the ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements.Ask probing questions, listen, and record data capture details and actions performed in all customer tickets.Ensure problem ownership, escalate issues through proper channels.Provide remote and on-site troubleshooting for hardware and software support.Provide reassurance to end-users when delivering solutions and diagnosing issues.Advise management of potential risks that may have an impact on the customer base and operating environment.Promote end-user satisfaction in adherence to established performance metrics.Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.Explained technical information in clear terms to non-technical individuals to promote better understanding.Provided Tier 1 IT support to non-technical internal users through desk side support services.

Herndon, Va, Us

At a local computer repair shop, Troubleshoot and resolve hardware and software problems with customers' laptops and desktop computers. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. Used diagnostic tools to identify hardware failures and replace non-functional components. Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more. Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff. Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.Updated and replaced outdated drivers and software for computers and office machines. Explained technical information in clear terms to non-technical individuals to promote better understanding.

Serve as Property and Store Manager for the antique center which houses over 30 stores.Completed point of sale opening and closing procedures. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.Reconciled daily sales transactions to balance and log day-to-day revenue. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.Maintained original leases and renewal documents in digital and hardcopy format for property management office. Followed up on delinquent tenants and coordinated collection procedures. Monitored and tracked payments and expenses, providing timely and accurate financial reports. Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.

Master'S Degree, Business Administration, Management And Operations

Bachelor Of Science - Bs, Information Technology