Heading the IT Infrastructure team responsible for Global Infrastructure during non - US working hoursIn house team size of 100+ multi geography team of engineers in India, Philippines & SEAResponsibilities include enabling AWS/Multi Cloud Journey, On Prem Operations/ModernizationManaging 5 Direct Leaders, 7 Scrum TeamsDatacenter - Compute, Containerization, Pipelining, Virtualization, Storage & NetworksITAM/Capacity Planning, Cloud FinOPS Budgeting (~$25 Mil), Cost ownership - Instrumental in CAPEX savings of over USD 1 Million+ in less than 2 years, OPEX savings of USD 4 Million+ every four yearsEnterprise Service Center, Workspace ServicesContract Management across geographies excluding USIntroduced CSR employability (6 Engineers)

Have been working as a freelance IT consultant (mainly in the areas of IT Infrastructure optimization, Remote support & Cloud adaptation (AWS/MS Azure). Have been exploring & learning about Social enterprises, Sustainable living, Natural farming and Animal welfare. Also took this time to solo travel mostly by road.

Overall IT Infrastructure & Production IT management for Region India (€ 400K Revenue)IT Strategy, Planning and Budgeting (~€5.3 Mil)Leading multiple teams in various Infrastructure Domains (80+ direct & indirect team members)Service Operations and Service ManagementLead Service Transitioning initiativesBudget and Cost ManagementSetup a robust Change management processContinuous Service Improvement initiativesPart of the APAC IT Infrastructure leadership teamMentoring & succession planningBusiness Continuity planning sponsor

Production IT Applications – Leading the team responsible for managing day to day operations and upkeep of the core (car) production applications. Incident, Change, Problem & Release managementOverall GovernanceSLA ManagementKey business interface for Production requirement analysis and executionSupporting 3 shifts – 24 x 6

As part of the Core Management Leadership Team, responsible for IT strategy, technology decisions and plansFacilitating the Core Application development/support for Policy Servicing, CRM, Internet Portal, BI and MISLeading the integration of Core policy administrative application with legacy systemsInfrastructure planning, architecture and implementation for the Core and Support ApplicationsLeading and managing branch rolloutSelection and Liaising with VendorsContract negotiations and closureEvaluation of new technologies and new initiativesHead, BCP Planning TeamResponsible for budget forecasts, scope, analysis and allocation

Production IT Applications – Leading the team responsible for managing day to day operations and upkeep of the core (car) production applications. Supporting 3 shifts – 24 x 6 Change management & Release management Part of the Worldwide rollout team for IT Security Program Key member of Information Security Committee for ISMS (ISO 27001) Managing and Mentoring an internal team of 5-7 team members along with 40+ contractual employees to maintain SLA/OLA’s Managing 3 separate contracts with outsourced vendors and driving monthly SLA reviews Managing the local IT Service Desk/Datacenter Support operation for approximately 2500 users BCP Manager for India Operations Responsible for Budget/License planning for the IT infrastructure vertical Championing new technologies for improved and reliable IT

Production application maintenance and support management – AIX/Oracle clusters running on P Series hardware Key planner for branch roll out management Datacenter Management – Part of the core team managing/monitoring datacenter operations, administration for more than 500 Servers/SAN/NAS/Appliances which included a mix of IBM/HP Blade servers, IBM P series servers, IBM/NetApp storage Monitoring/Reviewing a team of 20+ FM engineers/administrators along with an Operations Manager for SLA adherence Support Manager for PAN India – liaison with various vendors for on-site support. Measuring TAT and SLA adherence Evaluation of new technologies and new initiatives – Identifying new requirements, replacing old technologies to cut cost and improve efficiency Key member of Information Security Committee for ISMS (ISO 27001) Key member of the DR/BCP Planning Team Heading Messaging/Backup/Communications/Support verticals within the Infra Team Vendor Management/Negotiations – RFP/RFI Preparation Core member of a two man team for consolidation/planning of services/servers under the Merger with Life insurance co. which includes storage/backup/messaging/database servers

Founded and Headed the Computers sales and support wing Headed the IBM Authorized Service Center Managed a team of 15 to 20 engineers and oversaw all support tasks Designed & Implemented network/hardware solutions for clients Pre-Sales Support

Single resource for all systems and communication tasks for the project headquarters.Designed/Implemented a portal based on Lotus Notes for data collection and reporting for 45 locations.Network management – LAN, WAN, Internet Sharing.Mail/Web/File/Domain server administration (Lotus Notes, Linux), liaison with a hosting partner to provide redundancy of the serversIdentify and champion new tools for enhancing productivityVendor management – procurement, service level agreements for hardware, software & ISP

Began career as a Systems Engineer and eventually rose to a team management role.