- Managing the assigned team.- Escalated issues, follow up.

- Receiving inbound calls, from customers for product information, troubleshooting.- Following up internally with the respective teams, related to pending issues for customers.- Keeping track of existing products, issues, application and firmware updates.

- Managing assigned accounts in the SMB Category, and ensuring seamless business relationship for the assigned accounts.- Exploring Sales opportunities, for the existing accounts and prospective customer- Managing customer accounts, orders, and coordinating internally with the respective teams related to assigned accounts.

Sales Acceleration Center- Approach cross/functional teams related to the Customer Concerns.- Part of OM processes War room, when new companies transition in Cisco.- Leading issue tracker meetings, related to business process automation.- Business process documentation related to different business processes.- Part of BAT/UAT testing related to new process releases, Business process management

Moftak Solution had its own Product/Application on an international level and provided software/web based solutions as well. Medium of communication again was inbound through calls, chats and emails including social media. Responsibilities included and were not limited to Social media, Advertisement, Managing Team/Product, Analysis and Customer Sales & Support.

- December 2009 - March 2012,Customer Support ExecutiveCall Centre, Outbound/COPS Ufone, Islamabad.The department was known as Retention & Loyalty at first. We used to Callback customers per defined criteria which included Promotions/surveys troubleshooting customer issues/problems, as per standard procedure. Later on it was changed into the Outbound Section.- June 2005- December 2009, Customer Facilitation ExecutiveCall Centre, Inbound/COPS Ufone. Islamabad.Receiving Calls on the helpline.Providing instant solution while fulfilling the designated KPI’s.Ensuring customer satisfaction, providing updated information, troubleshooting, registering complaints or providing details related to complaints. I was one of the few selected for the BlackBerry helpline as well within this time period.

Started off my career with this job, working was on different Projects/clients in the US related to mortgage,and we used to search new leads and retained customers on behalf of our clients as well. While achieving Daily sales targets, and retaining old customers. Although sales were the primary target, I used to emphasize on maintaining quality control and customer satisfaction.