Sameer Sajjad Email & Phone Number

Toronto, ON, CA

Mississauga, Ontario, Canada

• Enhanced customer experience by efficiently managing cheque clearing services.
• Identified customer needs through active listening and problem-solving, leading to positive feedback and repeat business.
• Delivered exceptional customer interactions, ensuring compliance with company policies and industry standards.
• Collaborated with management to streamline customer service processes, increasing branch sales by 20%.
• Participated in training programs, boosting team efficiency and customer satisfaction.
• Performed due diligence by accurately verifying and validating customer information, particularly in remittances and account statements

Bangladesh

• Aligned customer service strategies with business objectives, leading to improved customer satisfaction.
• Supported HR with employee overtime calculations and managed data handling using Excel for customs-related tasks.
• Collaborated with line managers on dealership negotiations, driving monthly sales and increasing revenue by 10%.
• Led cross-training initiatives across departments, ensuring a seamless customer service experience.
• Strengthened customer relationships by offering product recommendations tailored to their needs.

Master Of Management M.Mgt, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.03