• Kept detailed records of customer accounts, including actions taken, issues resolved and information.• Recommended, selected and helped locate merchandise based on customer needs and desires.• Escalated customer concerns, store issues and inventory requirements to supervisors.• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.• Answered 15+ inbound calls per day and directed to designated individuals or departments.• Achieved high sales percentage with consultative, value-focused customer service approach.• Assessed customer needs and upsold products and services to maximize sales.• Prevented key account losses by researching discrepancies for corrective action.• Upheld privacy and security requirements established by regulatory agencies.• Set up and activated customer accounts to maintain QA satisfaction levels.• Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.• Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.

• Received a letter of appreciation from a senior lawyer for excellent customer service.• Collected, examined, and organized legal documents for attorney to review and case preparation.• Managed a range of confidential records, processes and documents throughout legal proceedings such as litigation, settlement negotiations, depositions, divorce and criminal matters.• Coordinated logistics and document preparation for court proceedings and meetings. Effectively managed high-volume workload of word processing assignments and court filings.• Improved the organization and security of both paper and computerized files. Implemented new systems and safeguards to protect confidential client information and firm records.• Ensured prompt responses to phone/email inquiries and displayed professionalism in all client interactions.• Researched regulations, laws and legal articles to assist with the preparation of reports, case files, and legal advice.• Managed client billing and accounts.• Prepared contract documents and payment receipts as well as negotiated with customers regarding cost variation.• Assisted in document scanning and logged them in the company's proprietary computer system.• Set up and activated customer accounts to maintain QA satisfaction levels.• Answered customer questions and addressed concerns.

• Awarded best service assistant.• Received letter of appreciation from the Customs department for excellent customer service.• Received a letter of appreciation for solving a mishandled baggage issue.• Cross-trained agents who work as a team to meet corporate goals for one-time departures, baggage performance and customer satisfaction.• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.• Coordinated with ramp agents to successfully store, remove and transport customer baggage.