• Leading professional services business in North and Latin America.• Liaising with management stakeholders for global CX strategy development and execution for services product management, partner success, customer success, and renewal functions.

Unit: Customer Experience | Function: Professional ServicesOffering: Business TransformationCompetency Area: Technology, Strategy & Operations• Led business strategy development and execution for long-term sustainable and profitable growth of professional services business in the Americas.• Led core business portfolio for services delivery across North and Latin America.

Unit: Customer Experience | Function: Professional ServicesOffering: Business TransformationCompetency Area: Technology, Strategy & Operations• Led professional services core business portfolios (business development, delivery) and strategy execution in the US West and Latin America region.• Liaised with executive leadership for global business strategy development to increase long-term stakeholder value through finance, customer, process, and human capital management.

Unit: Customer Experience | Function: Professional ServicesOffering: Business TransformationCompetency Area: Technology, Strategy & Operations• Led professional services delivery practice as Engagement Sponsor/Manager for test management and test automation solutions to cross-industry clients.• Coordinated with enterprise stakeholders for strategy development and implementation of agile and DevOps testing frameworks.• Liaised with enterprise management teams to deliver business and software technology consulting services for modernizing quality processes and improving continuous testing maturity.

Function: Consulting | Industry: Government & Public ServicesSector: State, Local, & Higher Education | Portfolio: Customer & MarketingOffering: Human Services Transformation | Competency Area: Technology, Strategy & Operations• Liaised with product owners and Subject Matter Experts (SMEs) for discovery analysis, product management, training and knowledge transfer for multiple functional and IT modifications for application releases.• Facilitated enterprise human systems (EHS) modernization initiatives and building of strategic business processes for IT solution delivery for integrated eligibility systems.• Coordinated with State of Texas account leadership and national pursuit teams for business strategy development and for proposal development used for portfolio growth bids.

Function: Consulting | Industry: Government & Public ServicesSector: State, Local, & Higher Education | Portfolio: Customer & MarketingOffering: Human Services Transformation | Competency Area: Technology, Strategy & Operations• Facilitated full agile at scale transformation of Health and Human Services client with efficiency, process, and quality refinement of enterprise operations.• Lead functional QA efforts in sprint teams for agile design implementation and solution development for data processing batch interfaces, and Medicaid Managed Care Services.• Coordinated as functional discovery and testing analyst on digital transformation efforts for operations improvement with the redesign of the self-service portal.