-Managing Client Delivery, P&L and Operations for multiple clients-Coach/counsellor for 2 managers and 3 assistant managers.-Managing a 28 million USD revenue portfolio with an annual growth of over 15% while maintaining/improving the operating margin (currently at 34%).-Strategic recruitment and bench maintenance – Collaborate with the resource management group on the recruitment strategy for financial year basis the demand and attrition trends (both actual and… Show more -Managing Client Delivery, P&L and Operations for multiple clients-Coach/counsellor for 2 managers and 3 assistant managers.-Managing a 28 million USD revenue portfolio with an annual growth of over 15% while maintaining/improving the operating margin (currently at 34%).-Strategic recruitment and bench maintenance – Collaborate with the resource management group on the recruitment strategy for financial year basis the demand and attrition trends (both actual and forecasted)-Talent Retention Strategy – Actively work with the front-line managers to identify key talent and work with HR on proactive retention plans to ensure business continuity. -Process quality control – Work with the quality group to perform process error trend analysis and get the required steps implemented for a tangible improvement of process quality.-Leading team of 150 engineers across different locations globally working on multiple projects-Managing customer needs and expectations and ensuring customer engagement. -Enhancing regional penetration through increased offshore leverage -Working with the engineering leads and account management team to develop SOW, implementation plans, resource plans and project estimates.-Work on the talent strategy with resource management and talent team to have the right skill mapping done to the forecasted client projects. -Proven knowledge of Software Development Lifecycles and Methodologies (i.e., Agile, Waterfall, etc.)-Multicultural experience through global exposure and high cultural sensitivity. -Cross team collaborator to drive strategic initiatives by effectively leveraging HR, TA, L&D, Operations, Technology, Quality, Finance, Resource management etc. -Deep understanding of leveraging monitoring and control on the in-flight projects to identify early warning signals and course correct the project team to timely deliver the committed projects. Show less

-Consultant to the clients in respect to choosing the destination, visa, hotels and excursions for their holidays in correspondence to their budget.-Managing the promotion and marketing of the business to generate consistent leads. -Performing thorough competition analysis and trends in the industry to move a generated lead to successful sale by providing curating travel package based on specific customer need at competitive market pricing.-Vendor management and negotiations to… Show more -Consultant to the clients in respect to choosing the destination, visa, hotels and excursions for their holidays in correspondence to their budget.-Managing the promotion and marketing of the business to generate consistent leads. -Performing thorough competition analysis and trends in the industry to move a generated lead to successful sale by providing curating travel package based on specific customer need at competitive market pricing.-Vendor management and negotiations to minimise the operating cost and maximise profits while maintaining the lower costs for the clients. -Managing end to end Finance including maintaining the balance sheet, financial records, tax liabilities and doing sales and revenue forecasts for every quarter.-Post sales support during the time of actual usage of service (in my case the duration of travel) to provide a seamless travel experience. -Customer escalations and query management. Show less

-Global service delivery managements, heading multiple clients in Data Management-Primary point of contact for client delivery groups in North America and responsible for the delivery of projects assigned to the business unit for all the US Benefits Shared Services (US Health and Wealth).-Lead the Delivery Transition to Client Centric Model (CCM) with complete planning, budgeting, scheduling and staffing.-Reviewed all project economics to include costs, operational budgets, staffing… Show more -Global service delivery managements, heading multiple clients in Data Management-Primary point of contact for client delivery groups in North America and responsible for the delivery of projects assigned to the business unit for all the US Benefits Shared Services (US Health and Wealth).-Lead the Delivery Transition to Client Centric Model (CCM) with complete planning, budgeting, scheduling and staffing.-Reviewed all project economics to include costs, operational budgets, staffing requirements, resources, and risk.-Owned all stakeholder communications, and compliance on resource management deliverables and forecast.-Facilitated the consulting leadership team in meeting the current and future staffing needs of the company.-Budgeting and providing consultancy on monthly financials involving the actual headcount walk, working forecasts and executive summary for the Leadership team-Manage client project and staffing needs – FTE calculation on basis of scope hours, volume trend analysis & report to generation for critical activities transition.-Manage Onshore-Offshore partnership & workload balance to ensure role penetration across sites. Show less

-Supported the Accounts Payable (AP) & Accounts Receivable (AR) process for newly offshored clients.-Ensuring the authenticity of payments tracked in AP & AR tracking systems.-Provided hands on training to the team or new associates joining the team on IRS guidelines, Tax Withholdings, Concepts of Real Estate & Relocations, Expense Reconciliations.-Prepared monthly MIS, Productivity reports, Review schedules.-Developed and maintained the engagement model with teams in… Show more -Supported the Accounts Payable (AP) & Accounts Receivable (AR) process for newly offshored clients.-Ensuring the authenticity of payments tracked in AP & AR tracking systems.-Provided hands on training to the team or new associates joining the team on IRS guidelines, Tax Withholdings, Concepts of Real Estate & Relocations, Expense Reconciliations.-Prepared monthly MIS, Productivity reports, Review schedules.-Developed and maintained the engagement model with teams in India.-Assisted with SLA development in conjunction with the Operations teams.-People management and performance reviews Show less