A Performance Driven Professional in Account Management, Service Delivery Management, Managing Programs, Setting Up teams and aligning IT objectives and projects towards Organizational Goals and Objectives.Abilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence.• Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in team management and customer relationship management• Worked in ITIL framework environment.• People Management Activities like On-Boarding of right skilled resources, Talent Development by identifying the right trainings, Resource Rotation, Mentoring, Goals Setting, monitoring performance, designing Performance Improvement Plans, Performance Appraisals, Career Growth Plan, Top Talent Retention Plan, Off-Boarding of resources. Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelinesDelivery of the defined AMS services based on agreed KPIs and SLAs. Resource, skill and capacity planning in cooperation with Delivery Competency Centre. Main Interfaces: Competency Managers, Practice Managers, Global Sales & Regions, Global Service Portfolio.Worked with organizations like Hinduja Hospital, IMRB International, Deloitte & AtoS. Expertise in Project management and Setting up New reporting structures for Back Office, Budgeting and/or Invoicing, Resource Planning, Operations & Logistical planning.In my spare time, i help a group of doctors to setup / streamline processes in their Day Care Centre as i have keen interests in Advancements in Medical Field. Efforts have been recognised in the Book "Surgical Techniques in Ophthalmology (Pediatric Ophthalmic Surgery)"