Sameeruddin Mohammad Email & Phone Number

Dedicated and results-oriented professional with nearly four years of diverse experience across various sectors, including insurance, customer retention, and technical support. My journey began as a Sales Executive at Viztar International Pvt Ltd, where I successfully sold insurance policies to existing IDFC Bank customers, demonstrating strong sales acumen and customer relationship management skills.Transitioning to ICICI Lombard GIC Company, I served as a Customer Retention Manager, where I specialized in re-engaging dissatisfied customers and implementing effective strategies to drive upsells and regain trust. Through proactive communication and personalized solutions, I successfully minimized churn and increased customer loyalty, contributing to the company's success.In my most recent role as a Customer Service Representative at Brocus IT Solutions Pvt Ltd, I provided technical assistance and support to US-based customers, showcasing my ability to troubleshoot technical issues and deliver exceptional service. Additionally, I demonstrated proficiency in sales by identifying opportunities to upsell company products and services during customer interactions.I am highly adaptable, detail-oriented, and skilled at navigating complex customer needs. I am passionate about delivering outstanding service and driving business growth through strategic customer engagement and innovative solutions.