Sameet Mistry Email & Phone Number

As a member of the Managed Application Support team, I am one of the primary points of contact between MRI and its customers. I aim to build strong customer relationships, with the goal of improving the customer journey. I am required to provide solutions to customer requests which range from simple fixes to a Council Tax account or Benefits claim to assisting with a software conversion project. My role requires me to undertake all manner of consultancy services including data cleansing, extracting data for freedom of information purposes, provide bespoke reports to customers using knowledge of database structure and SQL, undertaking detailed investigations of customer reported issues and providing workarounds where applicable. I am expected to work effectively on my own initiative whilst meeting demanding deadlines.

England, United Kingdom

As a member of the Managed Application Support team, I am one of the primary points of contact between Capita and its customers. I aim to build strong customer relationships, with the goal of improving the customer journey. I am required to provide solutions to customer requests which range from simple fixes to a Council Tax account or Benefits claim to assisting with a software conversion project. My role requires me to undertake all manner of consultancy services including data cleansing, extracting data for freedom of information purposes, provide bespoke reports to customers using knowledge of database structure and SQL, undertaking detailed investigations of customer reported issues and providing workarounds where applicable. I am expected to work effectively on my own initiative whilst meeting demanding deadlines.

Leeds, England, United Kingdom

As a member of the applications support team, I was responsible for supporting, managing, and maintaining multiple applications including Academy, Iclipse and Civica Financials amongst others. I aim to ensure that any incidents or work orders are effectively responded to in line with agreed service-level agreements and meet customer satisfaction levels. Where a quick resolution is not possible, I take responsibility for the call, investigate it further and where necessary, report the issue through to software suppliers and/or other teams. I have experience in creating and running ad hoc reports and extracts using SQL.

Leeds, England, United Kingdom

My role involved processing all aspects of Housing Benefit and Council Tax Support applications using Academy in accordance with government legislation and internal policy and procedures. I was required to liaise with claimants, housing associations and private landlords via email, letter and telephone to ensure that the correct benefits entitlement was paid on time.

Leeds, England, United Kingdom

My role required me to deal with incoming calls in relation to Housing, Council Tax and Benefits enquiries. I maintained excellent customer satisfaction by proactively resolving queries within short time frames. As a senior advisor I dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.