Sameeya Khan Email & Phone Number

England, United Kingdom

- Support my manager in daily managerial tasks and acting as manager in his abcense- Deal with escalations effectively and efficiently- Create a positive work environment for colleagues- Driving results within the team to ensure targets and KPIS are met- Creating and sending out a vital progress reports- Creating and adjusting processes to ensure that process can be followed appropriately- Utilising reports to analyse data, ascertaining problem areas or successes which is fed back to the team, managers and stake holders.

Redditch

Responsibilities*Schedule work orders to regional technicians in accordance to service level agreements (SLA)*Effectively prioritise and manage conflicting deadlines and SLAS to ensure the best service is delivered*Identifying and escalating priority issues or health and safety concernsAccomplishments*I have been acknowledged for my excellent interpersonal skills both on the phone and on emails*I have also been recognised for being a team player as well as working great independently. Skills used*Outstanding communication and interpersonal skills thus maintaining an excellent rapport with technicians as well as other planners.*Exemplary organisation and time management skills

Redditch

Responsibilities*Creating jobs for an engineer in accordance to service level agreementsAccomplishments *Continuously achieved and excelled targets (lowest decline rate in my team) *Successfully trained other colleagues *I have been acknowledged for being a team player and always seeking to help othersSkills used *Exceptional communication and listening skills to ensure the customer’s needs are met. *Attention to detail ensuring I include relevant, accurate and concise information

Redditch, England, United Kingdom

Responsibilities*Scheduled and planned individual tutoring sessions centred around each student’s personal ability. Providing tuition that is appropriate for the individual's needs and study level *Assessed any barriers to students' study progress and identified, developed, or implemented intervention strategies *Offering both in person tutoring as well as online sessions to maximise the opportunities for teaching and learning.*Providing timely and constructive feedback whilst creating manageable goalsAccomplishments * I was acknowledged for my excellent teaching style and ability to build a rapport with students whilst remaining professional.* The students were all able to improve by at least two grades after completing the tutoring sessionsSkills used* Demonstrated my adaptability and resourcefulness, utilising a variety of tools and resources accordingly.*Displayed my patience and persistence, continuously being encouraging, compassionate and understanding* Utilised my personable demeanour to facilitate a pleasant relationship and learning experience for the student.

Bradford, United Kingdom

Responsibilities*I would support the teachers with day to day activities and task* I had to keep him engaged and focused on the task through stimulating activities and offering assistance when required.*I also made sure to create a safe and enabling environment in which the children would thrive in*I would recognise signs of distress and offer reassurance and implement of strategies to manage behaviour.*I would record any progress made towards targets for children with Behaviour Support Plans Accomplishments*I helped children to transition into full time schooling*Supported pupils in developing appropriate relationships*Achieved Team Teach qualification*Applied the positive reinforcement method to redirect negative behaviour, using rewards and stickers. Skills Used*I was able to demonstrate my patience in challenging situations such as when a child was in crisis.*I provided level of attention appropriate to pupil’s needs, modifying my approach to ensure that the desired outcomes are achieved

Dudley, United Kingdom

Responsibilities * I was the first point of contact for patients or carer/ relatives so would need to establish the nature of the call and identify the appropriate assistance required using information given * I was responsible for providing professional, courteous as well as safe and efficient service by abiding by organisation and company policy to provide the best possible care * I would effectively analyse and prioritise information given using excellent questioning and probing skills * I was also responsible for referring patients appropriately to the correct service using the Pathways system and the Directory of Services. * Identify and take appropriate action in line with company policy, in regards to patient risk or any concern including safeguarding * I also ensured I worked within my job role and would seek advice and help whenever required. Accomplishments * I was able to remain calm whilst working in what could be considered a stressful and intense environment * I maintained an excellent rapport with other front-line staff as well as clinicians and managers to ensure the patient received appropriate help Skills Used * Critical thinking was used in regards to negotiation when supporting patients who were non- compliant with the recommended outcomes. * Communication and interpersonal skills were displayed through call control by utilising probing skills across a wide range of calls, some of which would be challenging due to patient compliance, emotive circumstances, communication difficulties and any caller anxiety or frustration. * I employed empathy and understanding in all calls, which assured the patient they would be helped.

Bradford, United Kingdom

Responsibilities*Provide specific tailor made support for individuals with learning disabilities*Engage customers with activities that interest them and integrate them into the community by promoting inclusion and challenging discrimination*Work in a group with several customers with varying needs and various backgrounds.*Also work on a one to one basis with two wheelchair users suffering from cerebral palsy and epilepsy.*Work in accordance with company policies and health and safety guidelines ensuring a high standard of care.Encouraging the independence of individuals*Managing their finances Accomplishments*Achieved several qualifications including first aid, fire safety, infection control, manual and people handling, safeguarding adults and children and managing violence and aggression Skills Used*Excellent communication skills as I had to communicate with individuals with varying verbal and understanding abilities as well as family members and other staff members.. I would have to alter my approach depending on the individual and easily build a rapport with others.*I was also able to demonstrate my organisation and creativity skills as I would have to plan activities and then record these into a communications book, which included the activity, pictures and goals they achieved through doing the activity

Bradford, United Kingdom

Responsibilities*Worked closely with primary schools in order to get more young children involved in footballProvided 6 week courses in schools and also organised community days.Engaging children in both practical and theoretical sessions involving lesson planning, giving presentations on theory and tactics, and organising events.*The focus was to remove any discrimination and prejudice associated with those who can and cannot play football*Motivate children to eat healthy and exercise. Accomplishments*I dissolved the girl and boy divide and encouraged all children to work and play together and taught them about the impact of discrimination Skills Used*I utilised my leadership and teamwork skills as I had to work with and lead other volunteers.

Professional Certificate Of Education And Training, Education, Pass

PGCE WITH SPECIALISM IN SOCIAL SCIENCES AND HUMANTIES

Psychology With Counselling, Psychology, 2:1