Sameh Abdelfattah Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

As the Feedback Cases Manager, I have been instrumental in creating and managing the Feedback system, which serves as the central hub for all cases received from parents and stakeholders. I actively participated in the development of the system to streamline and enhance its functionality. My responsibilities include:Case Management:o Reviewing and assigning cases on a daily basis, ensuring they are appropriately distributed among my team members based on their areas of expertise.o Handling tier 2 cases that require escalation or further disciplinary actions in line with the relevant laws.o Providing consultation and support to my team members before they handle complex cases.o Conducting quality assurance checks to ensure the accuracy and completeness of case resolutions, acting as a second pair of eyes.Team Management and Development:o Coaching the team and conducting daily briefings to communicate updates and discuss the team's performance from the previous day.o Representing the team in quality audits conducted by government awards and other quality organizations, such as the ISO.Stakeholder Engagement:o Interacting with parents and stakeholders as an escalation point, serving as a second voice for conflict resolution and problem-solving.

Dubai, United Arab Emirates

In my role as Adherence Manager at Permits and Regulations Commission RPC, I played a vital role in ensuring regulatory compliance of educational institutions in Dubai. My involvement in the entire disciplinary process, working closely with compliance controllers and chiefs of the committee, provided me with extensive knowledge of how laws and decrees are interpreted and applied.o Adapted schools' adherence-related processes to align with the Executive Council Resolution decree and educational laws and policies.o Oversaw, managed and facilitated the adherence aspects of the education providers.o Analyzed all the compliance team reports and collaborated with the compliance team to validate their legitimacy. Provided feedback for further handling of insufficient reports.o Escalated properly prepared reports to the compliance committee, presenting my recommendations for appropriate actions in accordance with relevant laws and decrees.o Collaborated with compliance controllers and chiefs of the committee to recommend actions based on assessments.o Effectively communicated KHDA final verdicts to education providers, ensuring clear and transparent information dissemination.o Participated in developing a comprehensive visits checklist for the compliance team, encompassing all health and safety laws, regulations, KHDA guidelines, commercial authorities' requirements, and other essential standards essential for educational providers' adherence.

Cairo, Egypt

As Assistant Director of an educational institute, I began my journey as an instructor and curriculum composer, steadily climbing the ladder to lead the institute's growth since its establishment in June 2008. One of my notable accomplishments was successfully introducing the institute to social media, amassing nearly 200 thousand followers in just six years, a significant feat at that time. Witnessing the institute's digital presence flourish was truly fulfilling, paralleling the impressive following of over 1 million followers on Harvest British College's Facebook page.o Visionary Leadership: Providing strategic vision and fostering innovation for the educational team.o Curriculum Development: Creating dynamic curricula tailored to learners' language needs.o Resource Allocation: Optimizing resources for operational efficiency and effectiveness.o Branch Management: Overseeing the success of six branches across Egypt.o Partnership Development: Establishing strategic alliances for extended impact.o Compliance: Ensuring adherence to educational standards.

Cairo, Egypt

I held a pivotal position as a Certified Microsoft Soft Skills Trainer. In this role, I provided training for two major projects, “Microsoft Xbox” and “Cisco Global Services”. Through my expertise in soft skills development, I contributed to the success of these projects, equipping employees with essential competencies for their roles.

United States

During my college studies, I worked as a part-time Sales Representative for Version Superpages, an online yellow pages company promoting business ads in the USA. In this role, I was responsible for engaging with potential clients and serving as both a salesperson and closer, effectively sealing deals with decision-makers. The experience of working under highly professional leaders from the USA ignited my enthusiasm and allowed me to thrive in this crucial phase of my career. As I excelled in sales, I later transitioned into the role of a Soft Skills Trainer, further honing my abilities to bring out the best in young individuals like me.

Certified Project Management Professional From Pmi, Project Management

Globally-recognized project management certificate

Isr & Cyber Security Policies

Mental Health First Aid

21St Century Skills

Train The Trainer Ttt

Bachelor Of Education - Bed, Faculty Of Arts, English Literature

Bachelor’s degree in education