Operations Manager
CurrentAdministered the overall activities in the front office operations covering five sections: reception, operator, concierge, health club and transportation.▪ Track the mails in daily basis and act accordingly.▪ Issue the yearly Capital expenditure and budget for the front office department with the cooperation of the top management.▪ Issue and update the front office manning.▪ Interview the new joiners to the department team.▪ Evaluate the front office team twice a year.▪ Train the front office team to follow the standard and hotel policy.▪ Build Front Office strategy plan by- Train all associates for multi tasks to cover all areas when needed- Maintain the manning in accordance with the needs of the operation- Extend the diversity among the associates- Leading the cost saving plan and decrease consumption- Maintaining the FO associates vacation plan considering the occupancy level.▪ Check the online guest reviews and reply to all comments depending on- Investigate all negative reviews with the concerned departments and the keys to solve it- Contact the guests personally for the investigation and apology to him for thein convenience- Distribute the awareness among all the associates for the complaints and solutions- Thank all guests for the review- Appreciate the associates for the positive comments.▪ Over revise all the reception transactions in the system.▪ Track the behavior and performance of the front office team.▪ Follow up the guest complains and ensure the guest satisfaction.▪ Handling stationeries of the front office requisition.▪ Issue the weekly roaster and emphasize every of all the staff duty timing.▪ Ensure that the check in and out is going very smoothly.▪ Communicating with Housekeeping Executive regarding room availability, make up room, guests checking out and other guest’s requests.▪ Communicating with Engineering department / Maintenance with regards to guest’s problems in their rooms
