- Developed and implemented a comprehensive corporate communications strategy that enhanced the organization's reputation and position within the industry.- Established and nurtured strong relationships with key stakeholders, including outside businesses, vendors, and government branches such as Egypt Post, Labour Office, and Banks, resulting in increased business opportunities and partnerships.- Oversaw crisis management efforts, serving as the communications lead during challenging situations and ensuring consistent messaging aligned with company standards.- Provided strategic counsel on external communications and corporate reputation management, by identifying, flagging, and prioritizing issues that have organization-wide implications.- Supervised and provided strategic direction to the legal department, ensuring compliance with regulatory requirements and alignment with the organization's plans.- Provided expert advice and consultation to the fleet and administration departments, contributing to efficient operations and strategic decision-making within the organization.- Maintained regular communication with staff across all J&T departments, as well as with the management team members, CEO, and key stakeholders, ensuring alignment and collaboration in achieving organizational goals.

- Serves as the company’s representative to the board of directors, shareholders, employees, customers, the government, and the public- Work with the board of directors and other executives to establish short-term objectives and long- range goals, and related plans and policies- Provide advice and counsel to the board and is directly accountable for executing the board’s policy direction- Present regular reports on the status of the company operations to the board of directors and to company staff- Develop high quality business strategies and plans ensuring their alignment with short-term and long- term objectives- Lead and motivate subordinates to advance employee engagement develop a high performing managerial team- Promotes communication and cooperation among divisions to create a spirit of unity in the organization- Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission- Make high-quality investing decisions to advance the business and increase profits- Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics- Review financial and non-financial reports to devise solutions or improvements- Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders- Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth- Maintain a deep knowledge of the markets and industry of the company

- Report directly to the chairman and is primarily concerned with ensuring the integrated commercial success of the organization. - Take ownership of the customer and the customer interface with the organization’s products and service offering, making sure that all functions of the organization are aligned to meet its strategic commercial objectives. - Lead the sales, marketing and customer service teams in drafting, implementing and evaluating cross-functional decisions that will enable the organization to achieve its long-term objectives- Act and think as a leader to align the commercial department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission- Complete and administer a yearly merit review with all direct reports- Working with other department heads to review and improve commercial and financial processes- Advising on commercial matters such as contractual issues, and challenge performance where appropriate

- Making sure the set target of the organization is achieved and surpassed- Making sure that the investment under his supervision is protected- Plan, organize, direct, manage, evaluate and responsible for the budget, customer service, and operational activities of the organization- Increase market share through regular sales efforts such as supervise sales staff and sales efforts, review daily reports- Review sales results with staff regularly and Ensure employees have the knowledge and information needed to achieve market share growth in the industry- Develop, implement, and manage departmental policies, procedures, standards and strategies- Ensure operational activities support and strengthen the strategic objectives of the overall organization- Develop and measure key performance indicators to determine and improve the effectiveness of activities- Maintain current and technical skills and apply new knowledge to management tasks for the improvement of operations- Analyze operational information and evaluate the results to choose the best resolutions and alternatives to operational challenges- Prepare or oversee the preparation of reports and statistics related to activities and operations- Design and implement team building exercises- Develop and maintain constructive and cooperative working relationships with all stakeholders- Perform and / or direct day to day administrative tasks- Assign employee responsibilities and maintain job descriptions- Develop performance standards and rewards system to motivate staff- Complete and administer a yearly merit review with all direct reports- Develop and maintain a salary administration program and pay competitive wages based on performance- Plan for and provide opportunities for employee advancement and development- Continually build personal skills and knowledge

- Manage domestic sales revenue of around EGP 18,000,000 achieving an average of 90% in spite of the Egyptian economical and political situation- Drive and manage the domestic P&L to ensure profitable business to the company- Setup the yearly domestic budget- Develop the domestic customer base and identify new business opportunities- Drive tender review board to execute the cost and ensure the profitability of winning a tender - Manage the mass mail services for the banking and insurance sectors- Ensure adequate manpower to handle forecasted volumes- Select, train, motivate and manage the sales team- Conduct performance review of the sales team and coach them to enhance their performance- Work with the sales team to achieve country target, report sales figures to senior management, review the tactical plans and ensure matching the results with the company’s strategic plan- Create/handle new ideas, projects, products which are beneficial for the company- Categorize customers for tailoring different range of services- Monitor and control all potential/existing clients’ discounts granted by the sales team- Ensure effective communication between all geographical districts, operational team, finance team and the client- Interact with other departments to develop action plans to deliver / improve the required services to the client- Follow up the contract procedures in coordination with the related departments and the client- Work closely with the marketing team to enhance sales figures through different marketing initiatives

-Possessed the ownership of IMPX revenue target of the country.-In cooperation with other country departments (Product, Pricing, Marketing) provided the country sales forces with : * most updated IMP sales materials (hard copy / soft copy) *most competitive price positioning * most competitive product (IMP features) offering- Increased the IMPX knowledge and selling skills of the sales force.- Developed & closed opportunities in joint calls with country Sales Executives.- Built executive relationships within the customers’ organization.- Lead and managed customer presentations and proposals.- Created a competitive advantage for the customer in his business and price for value on behalf of DHL.- Developed and managed the after sales strategy for each of the designated accounts.

- Grew DHL business within the PSCs Area achieving the sales target and 13% growth Vs. Last Year.-Managed 4 Territory Managers & 1 Sales Administrator handling more than 500 customers worth of business 2 million Euro.- In conjunction with the Field Sales Manager, established area sales targets and ensured the attainment of agreed annual revenue and profitability targets.- Implemented product strategies and pricing policy, monitored product and revenue performance against plan, managed sales and customer service teams and with operational staff to review and resolve customer needs and associated issues.- Provided hands-on support and guidance to Territory Managers to achieve revenue targets.- Enhanced Sales Team’s performance through assessing, training and coaching them. - Maintained awareness of competitors’ activity through monitoring of their interactions on products’ sales and pricing. In addition, recommended tactics to counter emerging threats posed by competitors.- Ensured sales reporting system is complied with and consolidated for the area to show performance against plan.

- Nominated and short-listed for the “SALES PERSON OF THE YEAR 2004, 2005, 2006” award.- Ranked as “High Performer” for the last 2 years.- Managed and grew DHL business within the AZZ AREA; responsible for more than 150 customers worth of business $1,500,000 - Succeeded in developing and retrieving large number of accounts despite being in a highly competitive area, among of which ,those who signed agreement for at least 3 years by $100,000 per year & and others whose core business is around $200,000.- Winner of securing the highest number of new business 2006, KSA- 2nd winner of the MIBU 2006, KSA- Winner of the ME regional campaign Spymaster, August 2004

- Selected as the Sales of the Month for 3 times for performance & Nominated for the “SALES PERSON OF THE YEAR 2003” award. - Managed and grew DHL business within the southern region; responsible for more than 6 stations worth of business $500,000.- Participated in the Saudiazation program by interviewing the first Saudi employees in the Southern Region.- Succeeded in building a very strong relationship with all my customers & colleagues.- Covered partially a vacant territory (YAN) for 3 months and (JBL) for 2 weeks and ensured the retention of all its business.

- Handled 6 stations with 6 supervisors, fulfilled our customers’ requirements through preparing special tailored forms of proposals and closing contracts with top level management in the companies.- Supported the growth of existing accounts and expansion of business by selling and promoting all of DHL services and products in spite of aggressive competition threats.- Maintained high level performance & customers’ satisfaction in a very demanding sector.

- Selected as Employee of the Month, November 1996.- Played a key role in opening new accounts.- Maintained a high level of performance & customers’ satisfaction for all accounts in Abha.

- Successfully managed the courier team and ensured customers ‘outstanding collection.- Maintained high level of customers’ satisfaction by rendering a top quality service.- Achieved 100% of target set by management team.

- Delivery & pickup of shipments.