Sameh Ahmed Email & Phone Number

Cairo Governorate, Egypt

Led daily stand-up meetings to ensure tasks were completed on time and communicated changes to stakeholdersConducted regular project reviews to ensure progress against objectives was on trackCollaborated with the development team to ensure tasks were completed on time and met quality standardsMentored and coached project team members to ensure project successAnalyzed project data and created reports to present to senior management, resulting in improved decision-makingImplemented a change management process that ensured all changes were documented and communicated to stakeholdersCollaborated with cross-functional teams to identify and resolve issues quickly and effectivelyAnalyzed several kinds of data and identified key points, allowing for more feasible problem solving and effective implementation strategiesDeveloped and trained a team of 23 executive level employees that increased productivity and solved communication and authoritarian issues.Analyzed best applications that could be implemented to digitize the company based on the current employment capabilities and knowledge that would eventually serve the company development target.Applied ISO 9001:2015 into 3 entities under EL HELOW GROUP.

Cairo, Egypt

Acted as a primary point of contact for clients, providing a high level of professionalism in responding to inquiries and resolving issues.Maintained and strengthened relationships with internal team and external customers, achieving client satisfaction.Ensured excellent customer support service via email and phone and coordinated with various internal teams.Solved customer inquiries and issues, efficiently meeting the demands of a varied and large customer base.Retaining clients, ensuring continued business and fostering new opportunities.Efficiently managed all invoice inquiries within set response times.Implemented a sales strategy based on scaled discounts on invoices value, resulting in sales increase by 30% for the last quarter of 2017-2018Created Technical team to serve the client needs for CAD drawings furnished with there choices from our products.Engaged with the maintenance team to create a channel for selling maintenance contracts to add revenue instead of maintaining our products in its insured lifetime to fix and fit not only for our brand adding a revenue channel to the company

Heliopolis, Cairo, Egypt

Front desk receptionist, cashier duties, booking appointment via phone and email through our official website, organizing events and contests, coordinating big group events such as corporate team building, training new stuff, inventory checks, promoting escape room Egypt on social Media pages, attending to the rooms, assisting customers, setup of the rooms, actor and ensuring customers have good experience.